Adding knowledge approval manager as recipient in email notification.

[Atchutaram]

Hi Everyone,

I need to add knowledge approval manager as recipient but i am unable to find the correct field in user/groups list. Could you suggest please.

Best Regards.

[Ankur Bawiskar · Accepted solution]

@Atchutaram 

if you are talking about this notification, then it's invoked from scheduled job and the recipient is set via script of scheduled job in 1st event parameter

Changes you need to do to include extra recipient-> In the Users/Groups field select Author->Manager

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[Atchutaram]

Hi @Ankur Bawiskar  Yes, i got this In users/ group by any chance can we add approver's manager, like author is different and approver is different right for a article., i want to add approver's manager in that users/group field.

[Ankur Bawiskar]

@Atchutaram 

the article expiration warning email is sent to Author, Manager, KB Owner & Revisers etc

I believe you will have to update this script include function "notifyForExpiringArticles"

Basically you need to override this function and include that in this script include "KBKnowledge"

So copy the entire function to "KBKnowledge" and then add your logic

I added like this and you can enhance it to add your new recipient

I hope I have answered your question and you can enhance it further.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@Atchutaram 

I believe I have answered your question and you can enhance it further as per your requirement and developer skills.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@Atchutaram 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.