Adding knowledge approval manager as recipient in email notification.

Atchutaram · ‎04-24-2025

Hi Everyone,

I need to add knowledge approval manager as recipient but i am unable to find the correct field in user/groups list. Could you suggest please.

Best Regards.

Ankur Bawiskar · ‎04-24-2025

@Atchutaram

if you are talking about this notification, then it's invoked from scheduled job and the recipient is set via script of scheduled job in 1st event parameter

Changes you need to do to include extra recipient-> In the Users/Groups field select Author->Manager

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Ankur Bawiskar · ‎04-28-2025

@Atchutaram

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Ankur Bawiskar · ‎05-04-2025

@Atchutaram

Would you mind closing your question by marking appropriate response as correct?

Members have invested their time and efforts in helping you.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader