IncidentState Variables defined?

[asd13]

Hi,

Can anyone help me find where the IncidentState vars are defined?   There's several OOTB biz rules using statements such as:

current.incident_state.changesTo(IncidentState.CLOSED)

current.incident_state.changesTo(IncidentState.RESOLVED)

thanks
Dave

[Jace Benson · Accepted solution]

Looks like there is a OOTB business rule called "Load incident models into scratchpad" that defines them.  

[codycotulla]

Team,

Just want to add to Jace's reply

The values for IncidentState are defined in the IncidentState script include, that script include gets its values from the IncidentStateSNC script include. The

In my Helsinki dev instance the values are

IncidentStateSNC.NEW                               = "1";

IncidentStateSNC.IN_PROGRESS               = "2";

IncidentStateSNC.ACTIVE                         = IncidentStateSNC.IN_PROGRESS;

IncidentStateSNC.ON_HOLD                       = "3";

IncidentStateSNC.AWAITING_PROBLEM     = IncidentStateSNC.ON_HOLD;

IncidentStateSNC.AWAITING_USER_INFO = IncidentStateSNC.ON_HOLD;

IncidentStateSNC.AWAITING_EVIDENCE   = IncidentStateSNC.ON_HOLD;

IncidentStateSNC.RESOLVED                     = "6";

IncidentStateSNC.CLOSED                         = "7";

IncidentStateSNC.CANCELED                     = "8";

Thanks,

Cody