Adding User to HI Portal

[Troy24]

We have recently been upgraded to Rome.

We have a scoped application for another internal company department. The App was built to segregate them from the global scope, and the ITS department from their application and its data (I work in the healthcare industry). Previously the developer that managed the scoped application used update sets, and then I deployed them to production for them.

Our partner that helped us with the Rome upgrade told us that we should be using Studio, and publish App changes to the App Repo, and then install it from there.

My question revolves around HI Portal permissions for the developers of the scoped application. They currently do not have access to our HI Portal.

So my question is, can I give them permissions in the HI portal, and restrict them to only being able to install their own published updates? If so, how, and what permissions do I give them?

I have not seen that degree of "access" within the HI Portal, but I am looking for advice, and insight into how others have done this before.

Thank you in advance!

[Allen Andreas · Accepted solution]

Hi,

The only reason someone would need Support/HI access would be to delete the app from the app repo.

If the app is published to the app repo, it'll be available within your instance stack automatically.

Meaning, from Dev, where it was published to the app repo, if you navigate to your Test/UAT or even Prod, you can find the app there.

Please try yourself to go to your next in stack instance and search for my company applications and not installed and it may take a few seconds, but the app should appear there for you to install (same type visual scenario as installing a plugin/SN app).

Documentation for assistance as well: https://docs.servicenow.com/bundle/rome-application-development/page/build/applications/task/install...

Please mark reply as Helpful/Correct, if applicable. Thanks!

[Troy24]

Thank you!  New to the App Repo concept, so that is good to know.  I appreciate the quick response.

[Allen Andreas]

No problem. I'll also add this here for the entitlement piece, if this is actually needed:

Normally, I believe, it's auto-entitled. Here's the documentation for that though just in case: https://docs.servicenow.com/bundle/rome-application-development/page/build/applications/task/manage-...

So you "may" need to do this first, but you could do it yourself, not them and handing out HI access to others.

Search for it in another instance first, again, if it was just published to the app repo, it may take a few minutes or so for it to show up, but if after a good period of time it does not, then...check the entitlement per what I gave above.

Please mark reply as Helpful, if applicable. Thanks!