Additional comments and attachments are not being copied.

[Community Alums]

var change = new GlideRecord("change_request");
change.short_description = current.short_description;
change.description = current.description;
//change.cmdb_ci = current.cmdb_ci;
//change.priority = current.priority;
change.comments = current.comments.getJournalEntry(-1);
change.requested_by = current.caller_id;

//var c = current.comments.getJournalEntry(-1);
//change.comments.setJournalEntry(c);

var sysID = change.insert();

//current.rfc = sysID;
//var mySysID = current.update();
var attachment = new GlideSysAttachment();
var copiedAttachments = attachment.copy('incident', current.sysID, 'change_request', sysID);

gs.addInfoMessage("Change " + change.number + " created");
action.setRedirectURL(change);
action.setReturnURL(current);

[Sohithanjan G]

Hi @Community Alums 

You can use this script. I did some changes & its working fine for me. Let me know if you need anything more. 

var change = new GlideRecord("change_request");
change.initialize();
change.short_description = current.short_description;
change.description = current.description;
change.requested_by = current.caller_id;

// Copy comments
change.comments =  current.comments.getJournalEntry(-1);

var sysID = change.insert();

// Copy attachments
var attachment = new GlideSysAttachment();
var copiedAttachments = attachment.copy('incident', current.sys_id, 'change_request', sysID);

gs.addInfoMessage("Change " + change.number + " created");
action.setRedirectURL(change);

🙂

[Community Alums]

not working

[Sohail Khilji]

@Community Alums,

The script given here by @Sohithanjan G  must work, (correct code logic) do your needful to help the code adjustment to make it work on your instance.

[Sandeep Rajput]

@Community Alums Here is the updated code.

var change = new GlideRecord("change_request");
change.short_description = current.short_description;
change.description = current.description;
//change.cmdb_ci = current.cmdb_ci;
//change.priority = current.priority;
change.comments = current.comments.getJournalEntry(-1);
change.requested_by = current.caller_id;

//var c = current.comments.getJournalEntry(-1);
//change.comments.setJournalEntry(c);

var sysID = change.insert();

//current.rfc = sysID;
//var mySysID = current.update();
var attachment = new GlideSysAttachment();
var copiedAttachments = attachment.copy('incident', current.sys_id, 'change_request', sysID);

gs.addInfoMessage("Change " + change.number + " created");
action.setRedirectURL(change);
action.setReturnURL(current);

Regarding getJournalEntry(-1) returns all journal entries ever entered as a single string with each entry delimited by "\n\n". Hence you might be getting one single comment out of multiple comments from the incident record.

For more information please refer to https://developer.servicenow.com/dev.do#!/reference/api/vancouver/server_legacy/c_GlideElementAPI#r_GlideElement-getJournalEntry_Number?navFilter=getJou