Additional comments (Sent to customer) Customers are no longer receiving the emails

[Vetterules2]

Hi Community,

We're on Washington DC Patch 7a.  The additional comments (Sent to customer) field is no longer sending comments to our customers. 

Is this a known issue?  We have been using a workaround

Is there anything else that can be done?

Thanks

Yvette Lee

[Vetterules2]

So, I've tested by creating a ticket for myself, I'm still not receiving any customer comments from the Additional comments (Sent to customer) in the Incident tickets.

Not sure what else to do at this point.
Can anyone shed light on what I can do.  Please supply steps if possible.

Thanks,

Yvette

[Bert_c1]

Navigate to "System Logs" -> "Emails" and check what is in there.  There is a nice dashboard from navigating to "System Diagnostics" - > "Email Diagnostics".

[Vetterules2]

Thank you, I will do that.

Thanks,

Yvette