After adding 'Custom URL', session does not save at session storage.

[BoHyun Jung]

After adding 'Custom URL', session does not save at session storage.

so, when i click update button, screen goes to 'welcome.do' page.

and i can't find the back button in any form.

It hasn't been a day since I added Custom URL.

how can i solve it?

[Maik Skoddow]

Hi @BoHyun Jung 

instead of creating more questions to the same topic you should better explain what your issue is. 

Your statement "After adding 'Custom URL', session does not save at session storage." makes absolutely no sense. 

No one can read your thoughts or has access to your instance. Therefore, explain it better, with more words and supported by some screenshots.

And you might also take a look on the following article: 10+ Tips for writing a quality community question

Maik

[BoHyun Jung]

Hi  @Maik Skoddow

Normal in original URL but malfunctioning in Custom URL.

That's all I know right now.

[SwarnadeepNandy]

Hello @BoHyun Jung,

As far as I know. Session storage is for a specific domain and is stored in your browser. Your Browser is not aware of your DNS redirection to custom Domain.

If you use custom URL use only Custom URL as your session cookie will be maintained only in that domain. But if you fluctuate between the URL to <instanceName>.service-now.com then your custom URL cookie is lost.

So, if you have logged in to your portal using CustomURL dont switch to the service-now.com url.

I think what is happening in your case is somewhere there is a hardcoding to <instanceName>.service-now.com.

OR when you move from portal to Native UI there is a change in the URL.

Not sure what exactly is the case. If you can provide some screenshots that would be helpful.

Kind Regards,

Swarnadeep Nandy