After clone, SOW not showing up

[nebiata]

Hello,

I was working on sow on your dev instance, before cloning the dev instance, I backed my update sets and put it back in dev after the clone. I also installed the plugins. Now when I click service operations workspace, I get a screen saying The page you are looking for could not be found. 

I need help and urgent.

Thank you

[Shaqeel · Accepted solution]

Hi @nebiata 

If your SOW is not showing up after a clone in ServiceNow, it could be due to several reasons. Here are some troubleshooting steps:

1. Check the Clone Logs:
- Go to System Diagnostics > Stats > Stats Logs.
- Look for any errors or warnings related to the cloning process.

2. Verify the Data Preserved During Cloning:
- ServiceNow allows you to preserve certain data during the cloning process.
- Go to System Clone > Exclude Data and check if the SOW or related tables were excluded.

3. Check the Access Control Lists (ACLs):
- Ensure that the user has the necessary permissions to view the SOW.
- Go to System Security > Access Control and check the ACLs for the SOW table.

4. Verify the SOW Record:
- Check if the SOW record exists in the cloned instance.
- If it exists, ensure that it is not being filtered out due to any conditions or business rules.

5. Check for Custom Scripts:
- If there are any custom scripts running on the SOW table, they might be causing the issue.
- Check the scripts for any errors or conflicts.

6. Contact ServiceNow Support:
- If you are unable to resolve the issue, contact ServiceNow support for further assistance.

Regards

Shaqeel