After Rejected, Change Request State should be be 'Closed' not 'New'

[Servicenow10]

My requirement is that if at any approver rejects the Change Request, the state should become 'Closed' instead of 'New'. I tried it using workflow but not able to achieved.............

if an approver rejects the change request it should be closed with a comment because of approvers rejection it is closed 

[asifnoor · Accepted solution]

Hi,

Here is how you can do this. I checked in my PDI and its working fine.

After reject notification, in your WF, add run script activity.

In run script, add the following code.

current.setWorkflow(false); //This will disable the BR that is restring the state move.
current.close_notes = "rejected";
current.close_code = "unsuccessful";
current.state = 3;

Connect Reject notification -> Run script -> End.

Mark the comment as a correct answer and also helpful once worked.

[asifnoor]

Hi,

Could you also mark this comment as a correct answer and helpful so that the question is moved to the solved list.