After Rejected, Change Request State should be be 'Closed' not 'New'

Servicenow10 · ‎11-21-2019

My requirement is that if at any approver rejects the Change Request, the state should become 'Closed' instead of 'New'. I tried it using workflow but not able to achieved.............

if an approver rejects the change request it should be closed with a comment because of approvers rejection it is closed

asifnoor · ‎11-27-2019

Hi,

Here is how you can do this. I checked in my PDI and its working fine.

After reject notification, in your WF, add run script activity.

In run script, add the following code.

current.setWorkflow(false); //This will disable the BR that is restring the state move.
current.close_notes = "rejected";
current.close_code = "unsuccessful";
current.state = 3;

Connect Reject notification -> Run script -> End.

Mark the comment as a correct answer and also helpful once worked.

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asifnoor · ‎11-25-2019

Hi,

In your workflow, after you send the rejected notification, you are linking back to new, bcoz of which the state is showing new.

Instead create a new activity Set values, and in that, set close code to unsuccessful and from Rejected notification -> link to set values -> end.

Mark the comment as a correct answer and helpful once worked.

Servicenow10 · ‎11-25-2019

yes i want this only however how can i achieve this and if a make a copy of change request normal wf and modify it then how i change it

asifnoor · ‎11-25-2019

Okay.

Is there a way to differentiate your change requests from other CRs?

If yes, then make a copy of the workflow and in that you make this changes.

Then in your OOB WF, add a condition (under WF -> properties) something like (based on your condition)

Ex: assignment group is NOT your group

and in your WF, add a condition, saying

assignment group is your group.

This way, when your CR is created, your WF will be running and for other CRs OOB WF will run.

Mark the comment as a correct answer and also helpful if this helps.

Servicenow10 · ‎11-26-2019

can you explain this step in detail

asifnoor · ‎11-26-2019

If you are from India, could you call me on my number 9885189192. It is easier to explain.