Agent Chat Transfer – Unable to Leave Chat

[George_1]

• After Agent 1 transfers the chat to Agent 2, Agent 1 remains in the conversation and is unable to leave the chat.
• Is this expected behavior, or is there a configuration that allows the transferring agent to exit the conversation after the transfer?

[George_1 · Accepted solution]

Working of Transfer to Agent & Transfer to Queue in Agent Chat (Workspace)