Agent workspace global search method

tpeleg
Tera Expert

‎03-07-2024 12:27 AM

Hello experts,

 

There is an option to find the agent workspace global search mechanism? I mean, how the results are indexed based on search key word? if yes, there is an option to modify it? for example, to look for an HR Profile based on other sys_user field which is not name/employee number.

 

Thanks,

 

Tomer

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-07-2024 01:22 AM

Hi @tpeleg 

 

Might be helpful

 

https://www.servicenow.com/community/next-experience-forum/global-search-within-service-operations-w...

 

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