AI search for Knowledge Search

SandeepKSingh · ‎04-25-2025

Hi Team,

Is it possible to enable knowledge search in ServiceNow with AI ?

Ravi Gaurav · ‎04-25-2025

Hello @SandeepKSingh

By default, the Knowledge Portal uses the Zing search engine. To leverage enhanced search capabilities, all new and existing customers must manually enable AI Search.

I guess if you are using PDI then its not possible.
but for customer POC you can check Enable by going to :

Service Portal > Portals
Open the record for the Knowledge Portal.
Check the box labeled Enable AI Search to activate

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If you found my response helpful, I would greatly appreciate it if you could mark it as "Accepted Solution" and "Helpful."
Your support not only benefits the community but also encourages me to continue assisting. Thank you so much!

Thanks and Regards
Ravi Gaurav | ServiceNow MVP 2025,2024 | ServiceNow Practice Lead | Solution Architect
CGI
M.Tech in Data Science & AI

 YouTube: https://www.youtube.com/@learnservicenowwithravi
 LinkedIn: https://www.linkedin.com/in/ravi-gaurav-a67542aa/

View solution in original post

Dr Atul G- LNG · ‎04-25-2025

Hi @SandeepKSingh

You can follow that link mate. Also in portal :

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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View solution in original post

Dr Atul G- LNG · ‎04-25-2025

Hi @SandeepKSingh

yes, but not on PDI.

https://www.servicenow.com/docs/bundle/yokohama-servicenow-platform/page/product/knowledge-managemen...

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

SandeepKSingh · ‎04-25-2025

Its customer instance

Dr Atul G- LNG · ‎04-25-2025

Hi @SandeepKSingh

You can follow that link mate. Also in portal :

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Ravi Gaurav · ‎04-25-2025

Hello @SandeepKSingh

By default, the Knowledge Portal uses the Zing search engine. To leverage enhanced search capabilities, all new and existing customers must manually enable AI Search.

I guess if you are using PDI then its not possible.
but for customer POC you can check Enable by going to :

Service Portal > Portals
Open the record for the Knowledge Portal.
Check the box labeled Enable AI Search to activate

----

--------------------------------------------------------------------------------------------------------------------------

If you found my response helpful, I would greatly appreciate it if you could mark it as "Accepted Solution" and "Helpful."
Your support not only benefits the community but also encourages me to continue assisting. Thank you so much!

Thanks and Regards
Ravi Gaurav | ServiceNow MVP 2025,2024 | ServiceNow Practice Lead | Solution Architect
CGI
M.Tech in Data Science & AI

 YouTube: https://www.youtube.com/@learnservicenowwithravi
 LinkedIn: https://www.linkedin.com/in/ravi-gaurav-a67542aa/