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all tasks have to be closed before review phase in change

mamarusk
Tera Contributor

Hello everybody,

I have to do some modifications (in workflow probably) to prevent going into review phase before all tasks are closed  or cancelled by implementer.
I tried to modify change workflow and create "if" condition but I wasn't succeed.
Do you have any advice how to make it work?

 

I will be thankful for any advice!

2 REPLIES 2

Sujatha V M
Kilo Patron
Kilo Patron

@mamarusk  Please refer the below link, it can be achieved using "Review" UI action. 

 

https://www.servicenow.com/community/developer-forum/how-to-make-ctask-closure-mandatory-before-movi...

 

Please mark this as helpful and accept it as a solution if this resolves your query.

Thanks,

Sujatha V.M.

 

Please mark this as helpful and accept it as a solution if this resolves your query.
Sujatha V.M.

Hi Sujatha, actually I tried this solution from the post, but it didnt work for me, I was still able to move to review state with open tasks, but I wasnt able to move to cancel state with open tasks, not sure if the reason is new releases...