Allow My Request widget to show request that were opened by me?

Nolan3 · ‎09-12-2018

I am trying to figure out how I can get the My Request widget to show request that were opened by me not just ones that I am the requested for which is the default behavior?

I have one catalog item that all the requests are generated by a coordinator and not the person that the request is for and they need to track the status of these requests.

If at all possible it would also be great to be able to show the requested for as a secondary variable so these coordinators would be able to quickly identity which user the request is for without clicking into each request.

Would like the requested for to show up in the highlighted area of the widget if possible.

Appreciate any help or ideas. Thanks

mhedtke24 · ‎09-12-2018

gr.addEncodedQuery('requested_for=javascript:gs.getUserID()^ORopened_by=javascript:gs.getUserID()');

View solution in original post

mhedtke24 · ‎09-12-2018

Go to Service Catalog > Catalog Administration > My Request Filter
Open Service Catalog My Request
Update the filter condition. This should update the widget.

Nolan3 · ‎09-12-2018

thanks for the response but the service catalog my request already had the opened by filter set and still is not working.

mhedtke24 · ‎09-12-2018

Have you tried opening a request for someone else and it didn't show up in your list? Also have you tried impersonating someone else and have them open a request for you to see if it shows up in your list?

I updated this to also show ones where I am the requested for or the opened by and it worked for me.

mhedtke24 · ‎09-12-2018

Actually looking at the widget, it is set to only look at the requested for. You will probably need to clone the widget and update the server script that does the query.