Allowing ad-hoc approvers on RITM

[jettsteriam1]

Hello,

My organization is relatively new to ServiceNow, just implemented our instance in July.   I am looking for assitance in allowing ITIL users to add an additional approver to the RITM due to no response from the original approver.   I have been researching the articles posted on the Wiki about OOB ACL's that can be used to allow the "edit" UI button to appear on the related link for approvals but I haven't been able to figure out how to accomplish it.   Additionally, I am wondering once I get the "edit" button to appear, will it automatically fire off a new approval email or will I have to create a business rule for that to happen?

Any   input would be greatly appreciated!

Julie

[khabibulan72]

ServiceNow is like Lego - there's always a couple of different ways to do any one thing. I had a case like this before and the focus was to get the initial approval handled. The approach taken was to write a scheduled job that looked for overdue approvals and then resent the event to trigger a reminder for the approval. The same script also sent a notification to the change manager, who already had the roles/permissions to manually edit the overdue approval request. This might be worth considering before mapping out a complex solution.

[jettsteriam1]

Hi Mike,

Thanks for the valuable info.   We actually already have a script running to push out those reminder approvals again after 5 days of inactivity.   I am looking for a way to add a different approver to the request.   I am not talking about change either, these are for catalog request items. Thanks for your input!!

[Ravish Shetty · Accepted solution]

In the implementation that we work on, we have a link on the form caller 'Add manual approver'.

By clicking on this link users are redirected to the approver form and they can add any user to the approval for the request.

This link is a ui action.

[jettsteriam1]

Is this an existing OOB UI action Ravio?   Or does this need to be built?