Allowing ad-hoc approvers on RITM

[jettsteriam1]

Hello,

My organization is relatively new to ServiceNow, just implemented our instance in July.   I am looking for assitance in allowing ITIL users to add an additional approver to the RITM due to no response from the original approver.   I have been researching the articles posted on the Wiki about OOB ACL's that can be used to allow the "edit" UI button to appear on the related link for approvals but I haven't been able to figure out how to accomplish it.   Additionally, I am wondering once I get the "edit" button to appear, will it automatically fire off a new approval email or will I have to create a business rule for that to happen?

Any   input would be greatly appreciated!

Julie

[Ravish Shetty]

Its a custom one i guess. The code can be as below:

current.update();

action.setRedirectURL('sysapproval_approver.do?sys_id=-1&sysparm_query=sysapproval='+ current.sys_id);

action.setReturnURL(current);

[cwilkerbb]

Julie,

You could also just allow them to add the Approvers and add a Manual Approval Activity in the Workflow (WF).   It should fire off the Approvals that were added by someone on the Approvers Related List.   I'm assuming, that since you're working in RITMs, that you have a WF already set up and don't really need to do anything with Business Rules.   You could also use an Approval Coordinator if you wanted to send to Manual and WF generated Approvals.

Your biggest issue is that you'll need to pause your WF to allow the Manual Approvals to be added or just make the blanket statement that all approvals should be in the list before your WF kicks off.   Hope this helps a bit in the design as well!

-Chris

[jettsteriam1]

Hi Chris,

Thanks for this response!   This was really helpful.   Working great now!

[kiranbahl27]

Hi

My ad hoc approvals are working when I add a adhoc approval the Approver gets a notification to approval. What i am trying to do is Once the Approver approves the Approval I need a notification to go out to the person who created the add hoc approval that the ad hoc approval has been approved or rejected. Can you please help