Alternative Options for Testing Scheduled Jobs

[SooraC]

Hi team,

Our team is looking into setting up scheduled tasks for activities like monthly testing and other tasks we need to remember. I noticed that this feature is currently only available to admins, but I was wondering if there are any other features in ServiceNow that would let people with different roles create scheduled tasks. Also, is there anything more user-friendly than using "Scheduled Script Execution"? We want to explore ways for other team members (not just developers) to create and manage these scheduled tasks.

I look forward to your response, and thanks in advance for your help!

[Ankur Bawiskar]

@SooraC 

I won't recommend doing that.

Scheduled jobs or scheduled flows should be carefully created.

If any scheduled job is created by non-admin with limited development skills it might end up system resources and will lead to performance issue.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[jcmings]

I probably wouldn't recommend enabling access to scheduled jobs to a larger user group.

There are ways you can get creative with this though through a catalog item. For instance, you could set up a catalog item that lets users enter a short description and a cadence for how often they would like to get reminders about <<short description>>.  You could set up email notifications to trigger based on the cadence selection. Further, you could use a multi-row variable set or other fields on the catalog item to capture task details and then fire those tasks automatically at the specified cadence (e.g. automatically setting up a Complete-type task for someone to do something). It may be a little complex to set up but this could be a cool workaround!

Another alternative is to create a catalog item on the reminder table (if possible, I haven't looked into it but I'd imagine it works!).

[Ravi Chandra_K]

Hello @SooraC 

As others mentioned, it is only recommended to give that access to admins 

Where is this monthly testing activity is done?

Is this Prod or Sub Prod? 

Please mark the answer as helpful and correct if helped. 

Kind Regards,

Ravi Chandra