Always showing Waking Instance but it is not waking up

[Justin Diraviam]

We are frequently using our developer instance, even though our instance went on hibernate mode.

Always showing "Waking instance" when i try to wake up the instance. Kindly help us, i got the inactivity waring.

https://dev87380.service-now.com 

[AndersBGS]

Hi @Justin Diraviam ,

Please see the documentation found here: https://developer.servicenow.com/dev.do#!/guides/tokyo/now-platform/faq/pdi_faq - So in general, nothing to do but wait.

f my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders

[Arun_S1 · Accepted solution]

@Justin Diraviam Unfortunately you have no control over your Personal Developer Instances and ServiceNow will not help you here.

I would recommend you to release your instance and request for a new one, this happened to me once and I was never able to get my personal instance back.

If you have some important customization and do not want to loose it you can wait for few more days but I doubt if this will be back to a functional state.

Please mark the appropriate response as correct answer and helpful, This may help other community users to follow correct solution.

Please mark the appropriate response as correct answer and helpful, This may help other community users to follow correct solution.