Am unable to upload a tar extension file into a case ticket.

mania
Tera Contributor

‎10-23-2023 03:23 AM

Hi,

 

In service now below is the error we get when we upload a .tar extension file into a case ticket. I have attached a .tar file below for example.
I added .tar in system property but its not working, so can you please help me on this it will helpful.
mania_0-1698056479926.png

Thanks in Advance!

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Peter Bodelier
Giga Sage
In response to mania

‎10-23-2023 03:37 AM

That's because it's the wrong one.

 

Check if glide.attachment.extensions is empty. If it is not empty you need to add it there.

Check if glide.attachment.blacklisted.extensions contains tar. If so, you'll need to remove it there.


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