Any Dev with Salesforce Background who moved to SNOW development

[Mitesh__Sharma]

If you happen to have any insights or advice/recommendations so the Learning curve to get certified with SNOW can be shortened I will appreciate your help and assistance in this matter.

[Tanushree Maiti]

Hi @Mitesh__Sharma 

Welcome to the ServiceNow community.

Just a small correction. Our tool name is ServiceNow not Snow //With Snow different tool is there.

As you are pretty much new to the tool , 

• First I will suggest you to go through Welcome to ServiceNow course so that you can smoothly navigate within the tool.

Then as you are looking for certification- 

• First complete  ServiceNow Administration Fundamentals  course from ServiceNow University
• Practice again all lab task in The given learning instance.
• Practice in your Personal Developer Instance (PDI)
• Practice mock question with Correct Answer 
• Practice from ServiceNow university provided practice : https://account.measureup.com/servicenow-university
• Check the syllabus from  Certified System Administrator (CSA) Mainline Exam Blueprint
• If anything left or you are struggling with answering practice test, Revisit the course content.
• Once you are confident ,  Schedule the exam and Go for 

Note: Once registered, you have 90 days to schedule and complete your exam. 

Refer: https://nowlearning.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0011554

Lastly if you want to further grow- > choose your career path based on your interest.

Career journey Path

Apart from main line certification, In ServiceNow university ,on different topic/course ->Micro certification, Accrediation , Bootcamp Accreditation are there.

You can check this blog: as per your interest can complete one by one.

https://www.servicenow.com/community/training-and-certifications/blog5-tm-consolidated-full-amp-up-t...

[Dr Atul G- LNG]

Hi @Mitesh__Sharma 

I am a ServiceNow trainer and happy to guide you on this. In my training experience, I’ve seen many students and professionals move from different domains into ServiceNow, and I think the same advice applies to everyone.

You are moving from one major platform to another, so it’s not just a tool or platform change—it’s a shift in mindset, in how you view the product, and in how you use the platform effectively. I assume you have good experience in Salesforce, so in the initial days you might start comparing the two platforms. That’s natural—but try to focus on similarities first. Instead, approach ServiceNow with a fresh perspective so you can build your understanding without bias.

Now, how to get started—here’s what I recommend based on my experience:

• Begin with the fundamentals of ServiceNow (navigation, tables, forms, and basic administration).
• Understand the platform architecture and how data flows.
• Learn core modules like Incident, Problem, and Change Management.
• Practice regularly in a personal developer instance.
• Gradually explore scripting (Business Rules, Client Scripts) once you’re comfortable.
• Focus on real-world use cases rather than just theory.

I’ve structured my study approach around these steps, and I’d be happy to share more details or guide you further depending on your goals.

[Dr Atul G- LNG]

I’m a ServiceNow trainer and happy to share my thoughts with anyone beginning their ServiceNow journey.

ServiceNow is growing rapidly in both breadth and depth. The best way to start is by earning the CSA (Certified System Administrator) certification, which builds a solid foundation in platform fundamentals, terminology, and core modules. Once you gain hands-on experience through CSA, you can decide your next learning path.

Employers value professionals with multi-module expertise, so after completing CSA, consider exploring areas like ITSM, GRC, HRSD, CSM, or SecOps to broaden your portfolio.

Currently, the training is free, which is a great opportunity — though the real challenge lies in gaining hands-on experience. To overcome this, spend at least 1–2 hours a day engaging with the ServiceNow Community — read discussions, answer questions, and share your insights to strengthen your understanding and confidence.

If your goal is to become a developer, focus on building scripting skills using resources available on developer.servicenow.com. Regular practice will enhance your technical expertise.

Start with the CSA and then choose your direction based on your interests — whether as an Admin, Developer, Business Analyst, Change Manager, or Project Manager. A strong foundation will give you the flexibility to explore any of these paths.

Welcome to this vibrant community space where you can connect, collaborate, and grow. Share your ideas, seek guidance, and contribute to collective learning.

To take the next step, register on Now Learning and begin your ServiceNow learning journey today.

Useful resources:

• ServiceNow Developer Program

• Now Learning

• ServiceNow Dev Program – YouTube

• ServiceNow Community – YouTube

• NOW Support – YouTube

You can also follow me on my YouTube channel for free learning resources and practical ServiceNow guidance.

[Dr Atul G- LNG]

Also it is not SNOW.. its SN or ServiceNow.