Approval configuration in Problem module

[Vijaykumar K]

Hi All,

I have a requirement like, need to configure approvals for Problem ticket. When ever ticket moved to review state(custom state)  approval should trigger to assignment group of ticket and one more quality group.. how can we achieve this ? Does it need to disable state model? Workflow or any other approaches available?

Thanks in advance 

[reshmapatil]

Hi @Vijaykumar K ,

You can see the flow execution where it went wrong. (if can't see context after opening execution change the value of property 'com.snc.process_flow.reporting.level' to ON and  update Problem record again to match the condition)

I also tried to have group approval on the incident and it's working fine.

Points to check:

1. Flow should be Activated

2. State field value should be proper

3. Check once with only having State is Review (remove State changes)

4. Users are active or not

5. There is any data policy running when trying to update record.

Regards,

Reshma

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[Vijaykumar K]

Thank you all for your response, may i know how can I achieve this by using workflow.. I have other conditions to satisfy so script is not a idle one and I'm not aware of flow designer usage . 

[reshmapatil]

Hi @Vijaykumar K ,

1. Create a workflow on the Problem table with the condition: State changes to 'review'.

2. Use 'Approval - Group' activity with the condition: State is 'review' (if workflow triggers without condition)

Select the proper 'Condition for Approval' depending on your scenario.

Note: Try to use Flow Designer if you want to have more logic and scenarios. We can build our flow without code, easy to understand by others as you can add annotations, and easy to maintain.

Regards,

Reshma

**Please mark my answer correct or helpful based on the impact**