Approval email notification not getting triggered

[Hari1]

Hi guys,

I am facing an issue with the email notification. The email notification for the approval table is not being triggered. The notification should be triggered for the manager of the current user. 

These notifications are created as part of catalog. 

REF::

[Matt Saxton - G]

Hemanth,

THere's a few things you can try.. 

1st check the user's manager has an email address.. The system won't send to blank emails.. Next try to remove your filter to see if it's filter based. If it is filter based try to adjust..

I'm a bigger fan of using events for approvals since i can trigger then via background script. Also i can test the logic filter a bit eaiser. Most of the approvals use events. For an example look at the business rules on the approval table. 

[Priyanka Gupta]

You should first evaluate your filter condition and make sure that is not stopping the email notification from triggering.

[Raf1]

You can also check if the manager is an active user in the system. Regards, Raf

[Hari1]

Hi All,

Apologizes for the delay in responding back, I figured out the mail notification was working fine were in i had used "variable sets" which was the issue to fetch the manger name(approver) and trigger a notification, this variable set was inherited from another catalog, once i created a new variable with the reference to auto-populate manager name, I was able to send the notification. 

Thanks for all your help. Have a great day..!

Regards,

Hemanth