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Assignment rules not working

Requirement :If a Qualys ID is published after certain date it should go to a specific group to be reviewed Condition used - configurationitem.class is a server  and Vulnerability.Datepublished after 4/24/2024we are finding that the Vulnerabilities a...

kalby by Tera Contributor
  • 1835 Views
  • 3 replies
  • 2 helpfuls

Resolved! on load client script to highlight vip user in service workspace operation

Hi We want to highlighted VIP user in the caller field in incident form and we have written a on load client script and it is working normal view but not working in service workspace operation.Client scriptfunction onChange(control, oldValue, newValu...

Community Alums by Community Alums  
  • 1986 Views
  • 3 replies
  • 1 helpfuls

Resolved! Configure Security Incident (New UI) Workspace

Hi all,  I'm facing a requirement on the $app_sir_ui_index.do page.I want to add here, into the closure information, the 'Root cause' field   Searching on documentation, were suggested to update just the 'SIR New UI' page but first of all I've not th...

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Resolved! servicenow devops change velocity

HiIn SN the devops change velocity, I don't  understand how this orchestration works and change acceleration.how the change policies will apply, how the change approvals works.

shivaadapa by Tera Expert
  • 2530 Views
  • 7 replies
  • 3 helpfuls

Resolved! Delete with preview

Hi Folks, I need to know about the UI action delete with preview while, deleting the records, how it works.

AnkitT by Tera Contributor
  • 1194 Views
  • 1 replies
  • 2 helpfuls

Want to add attachments for closed complete sctasts

I want to add attachments to closed complete sctasks, Currently, the attachment icon is not visible when the sctask is closed complete but it is visible to the admins. I want this functionality to be added to some users who are not admins. Can someon...

RAYAPPA Y by Tera Contributor
  • 853 Views
  • 2 replies
  • 0 helpfuls

cancel button on change task

Hello I want to create cancel button on change task which will cancel the change task .It should make worknote field mandatory and add pop up whenever user tries to cancel the change task 

harry24 by Tera Contributor
  • 1817 Views
  • 6 replies
  • 2 helpfuls

Resolved! Need to know about the access

 Hello Folks, I am having one doubt, we have delegated admin role from Washington DC release and also, we have time related user role. I need to provide an admin role to one of the users, which practice I should follow.

AnkitT by Tera Contributor
  • 1446 Views
  • 3 replies
  • 0 helpfuls

Database view - union

Hi All,I am looking to Union 3 DB   tables (incident, problem, change_request) to get the joint result set with common fields. I would appreciate if you can guide me in right direction.Thanks,

gkr by Kilo Contributor
  • 5717 Views
  • 6 replies
  • 3 helpfuls