Resolved! Embed Map Pages to Case Task Form
Hi Team, I have created a map page to track Assigned To's location. How can I attach it to sn_customerservice_task form? Regards,Amit
Forum Posts
Resolved! Need Help with Custom SLA Definitions
Hello, I've a condition where only 1 SLA response need to be attached to ticket. I've achieved it using condition set as 'reopened count is 0'. However, for resolution, I've condition set as below which I need help with:-Once the ticket is resolved, ...
Resolved! i need to excel in service now and build projects
I am new to ServiceNow and looking to explore its capabilities by integrating it with Excel. I'm interested in starting some beginner-friendly projects that involve Excel and ServiceNow.Could anyone share examples of starter projects or templates tha...
impersonate
hiI have a table with members' data. The members are in the member role. How do I impersonate each member without seeing other member's data? Thanks
Resolved! SLAs won't cancel on cancel condition
Our SLAs are suddenly failing to cancel on their cancel conditions, I've played around with them for an hour and I can't for the life of me figure out what's wrong with them. As you can see, the SLA should cancel when the incident is no longer at pr...
When record is created in related List, it has to set in the Parent table field.
Hi Everyone,Here there are two tables called Model (Parent table) and Packaging Data (Related list).Here when record is created in the Packaging Data related list. it has to set the AppID value in the AppTrackID field in Model parent table. Please he...
Resolved! Help with Scripting a Relationship
In Order Management: How can I script a Relationship from the 'Oder Line Item' to the 'Product Order'?System Defenition > RelationshipsOrder Line Item: sn_ind_tmt_orm_order_line_itemProduct Order: sn_ind_tmt_orm_product_order Field on Order Line Item...
Simplifying Data Management: Scoped GlideRecord's updateWithReferences() Method in ServiceNow
ServiceNow developers often encounter scenarios where updating a record's fields necessitates updating associated records as well. Scoped GlideRecord's updateWithReferences() method addresses this need by enabling atomic updates across related record...
getting number of working days between start date and end date
I'm new to learning ServiceNow, and I'm developing a mock PTO (Paid Time Off) application. I'm encountering difficulties in calculating the business days between two dates and checking for insufficient PTO balance. Below are my client script and scri...
How to use GlideAggregate
Hi All how can i use Glide Aggregate rather than using .getRowCount() in my code? Thanks. var userGr = new GlideRecord("sys_user"); userGr.addEncodedQuery("active=true^u_country=4538b7111b121100763d91eebc0713f1"); userGr.query(); if(userGr.hasNext(...
Resolved! Sel Limit via sys_properties
Hi All,I have a requirement to create a cleanup job on 'sysapproval_approver' table so that it can clean the records pending for more than a year. I want to set the limit to 100 via system property and want to call that property in the script. I do n...
attachment validation in service portal
In the service portal, for the catalog item attachment it should only take the file types of docx and xlsx file types only
I need some sample startup projects to get excel on servicenow admin/developer role. Where can i get some?
Hi All,Could anyone help me to find some sample projects on servicenow admin/developer to work on. I am new to servicenow application and recently completed my certification as system admin.
Resolved! Opening/Closing "More Information" field from code
My Business Unit wants the "More Information" to open when a selection is made on another field and replace the text within the More Information with an alternate text, depending on what is selected. Is that possible to do from a client script?The sc...
Date field - changing behaviour
I have a catalog item with a date field (currently allowing users to pick a date and displays YYYY-MM-DD) and I need to change the appearance of the field. I need the field to be a YYYY-MM field and users to have the ability to select a month from t...
