Using metric definition --script calculation
Need to create a report of incidents that are assigned to Service desk to other IT teams trending weekly.filter is like assignment group is SD and assign to is empty.how to achieve this?
Forum Posts
BR is not working
Hi All, I am trying below code. var usr=gs.getUserName();gs.addInfoMessage("usr"+usr);var pc=new GlideRecord("cmn_location");pc.addQuery('name',usr);pc.query();if(pc.next()){var flag=pc.name;gs.addInfoMessage(flag);}else{flag=111111;gs.addInfoMessage...
Resolved! chuck tomasi not in washington DC release
Hi,It's been a few weeks since i upgraded my instance to washington DC. If I try to impersonate chuck tomasi, he is not appearing. I know that he is a part of demo data of change management module. since there are many modules related to change manag...
g_form.setvalue isnt working for lookup selectbox in portal
I have a client script that run on "UI Type = All" and I'm setting values for multiple fields. All of them are working as expected except a lookup select box [Doesn't work only in portal]
Text Event Not Processing
Hey there,When I do a global search using a keyword, it doesn't return all matching records. i.e it only returns 3/4 records.After some analysis, I see that the text_index events are not getting processed.Also, the "text index events process" schedul...
How to create logout button
In service portal of servicenow I have created custom home page for users where they have to logout once they are log in , and after log out it has to redirect to login page and if i login again it has to go to same custom home pagegive solutions tha...
Problem Management - Any Approval Process in place to authorize Root Cause Analysis
Hi Connections, Good Day! I wanted to understand/learn about any OOB approval process in place to authorize Root Cause Analysis for problem management in new/assess state, if not what is the best practice to place approval process. Awaiting for resp...
Disabled priority values are not showing in reports
Hi All, We had disabled our old custom priorities like P1, P2,.. when I try to generate a report on old incidents the priority value is showing empty. Please assist. Thanks in advance!
Task SLA RITM
Hi Team , How do i bring Task SLA in RITM Table in Related list . can anyone please help me with proper steps to configure this . If possible please provide screenshot of configuration of this for better understanding . Thank u
Create report which shows counts of CSAT and DSAT for IT teams
Hi,Create report which shows counts of CSAT and DSAT for IT teams. It is a table format which shows like below Thanks
Make variable inside a MRVS mandatory onSubmit
Hi Guys, I have a requirement on a record producer tom make a variable inside a MRVS mandatory when the customer clicks submit. Is this possible?
Response to Scripted REST API Payload
Hi All, I have created a staging table using web service for my ServiceNow Integrtion. Created below Scripted Rest API to receive the payload from a third party. It should create an incident using a staging table and respond to the Incident number in...
How to generate Change Request from RITM form and there field mapping?
Hi All, We have 20 Service Request on portal and we want to convert them into Change Request from RITM form if needed ?Any have done this kind of functionality!!!
Change model 'Standard' prevented state transition from New to Draft
Change model is not working for Preapproved standard change while creating new record, instead of insertion it throws an error "Change model 'Standard' prevented state transition from New to Draft", though i have made the starnsition
Not able to update the work_note using Journal Entry table
Hello All, I am trying to update the work notes by updating the Journal Entry but I am not ble to see the changed vlue on the record. Is this behavior correct ?
| User | Count |
|---|---|
| 132 | |
| 50 | |
| 35 | |
| 18 | |
| 17 |
