1. How to move related records ?ex- incident may be related to email records, incident tasks, attachment, KB articles, problems, SLA, commentsex- case may be related to work order tasks, attachment, KB articles, problems, SLA, comments ? 2. How to en...
I'm looking at how we can automate the change request process for a client using Github actions. One of the issues that I'm having is that currently we need to log into ServiceNow directly with user IDs as not every user has the access to create a CR...
Hello All,I want to create an annotation like Info Box Blue.It is showing like this.But I want to show like this.How can I do this?
Hi Team, here is my code, please let me know which is best practice to followPlease check BOLDED lines in code. Business Rule :var result = getDetails(current.getValue('sys_id');Or var result = JSON.parse(getDetails(current.getValue('sys_id')));if(r...
How to display the name of the member (from an assignment group) in an email notification?
In Record producer - subcategory choices on service portal is available for 2 languages dutch and english , and for other user languages the subcategory choices is not showing up. I want to set subcategory choices in english for the users for other l...
Hi, Can anyone help me with this query regarding outage tab. The Begin and End date is always taking future date. Can this be customized to take any date (past date / future date as well) Also the duration must not be auto calculated, It should allow...
I have been asked:Can you disallow the calendar selection of the day if it is less than the required for 5 business days – it currentlyallows you to select the date but then errors on submit. Basically, I have a request form that has a date field. Th...
Hi , I am trying to set up am SMTP email connection from my service now instance. I am able to connect to the SMTP server when I try from the midserver. But when using the service now instance and test connection , the connection fails. Is there any...
Hello... i have trouble with email notification. Email notification for approval intermittent delivered to user. So, half user get the email and half of it did not recieved the emails. I checked email log and the status is processed, but user did not...
Hi, We have one HR item, Buttons to be visible to users with this role. HR Support, HRIS, role called 'ABC_HR'.I have created 'ABC_HR' role and added to the HR Support, HRIS groups to that role.I want to show the buttons only this particular role use...
I have a requirement where I need to move Submit button on the catalog item of service portal from top to bottom. I tried editing the widget editor but no clue. Also, I want this configuration for only 1 item and rest all item should have the same b...
I'm looking for a way to adjust our surveys to be sent out under the resolution email of our incidents, but to only create the survey when that URL is actually clicked.Reasoning behind is the wish to give users the option to fill in a survey on every...
When I Try to test the performance of the client-side test there is a message 'The test you have selected includes client-side steps. Choose a browser to run this test.' there is a link too but when the I opened the link there is a record under 'sys_...
Hello All, I understand that "ATF" helps in unit testing, "Certification Self-test" tool helps in checking code alignment to best practices on vendor instance, "Team Development" helps with code versioning etc Are there other tools(that are OOB and n...
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