we have a requirement to change the select box variable type and to allow multiple selection , to which am changing the variable type to list collector but the choices under variables are showing as sys_id even the display is check marked and also th...
Can anyone help me to select the topic actually in my company Knowledge sharing sessions are going on new features in Washington DC so I have to give KT I'm confusing what topic to select and they mentioned to pick concepts which are relevant to ITSM...
Suddenly today, our Reservation module has stopped working and we have no idea why.The DATES are not showing at all and we get either the error above or Or-Of course there was no changes or anything done, it just stopped working and not finding any r...
Hi all, I have a Single Line Text type field titled urgency_level and a Date type field titled expected_go_live_date. The urgency_level field will have four choices: Critical, High, Medium, and Low. I would like to set the urgency_level field to one ...
Hi AllI have a requirement where on Change reqest form I need to show only specific groups to appear (Groups which I have created) when clicking on "Assignment group". How can I do that? Change Request form Lets say I want only these groups to appea...
instead of Hi message as greeting message in the ServiceNow MS team app , i want to multiple inputs can return same option. like if i type Hi, hello,can i help, there is an issue, i want to talk to agent... like what ever we entered, i want to show ...
Hi Community, I have created one record producer for creating incident and created same kind of fields in incident form as well.here my question is how to show only user entered values fields on incident form, don't visible empty fields from record ...
Best practice while creating the workflows I have few question for the workflow process, please provide your inputs if you have any idea -->we can create induvial workflows for every catalog item in the system? or one standard workflow is good for al...
Hi guys,I need to change from 1 approver to 2 approvers. I am looking at Change Approval Definition - CAB Approval and the default is first response. How can I change to require only any 2 approvers in the CAB/Change Managers group? I do see a field ...
Hi All,I am using Vanocur version. Issue is, when Change is moving to Scheduled state, Work Order Task "Assigned To" is getting assigned if "Assigned Group" is already assigned otherwise not. Requirement is to stop the auto assignment to "Assigned T...
I had used Filter Breadcrumbs,Data Table from Instance Definition but unable to see the filter icon is there a way I can get the Icon
HiHow the attachments are automatically attaching using create incident inbound(OOB) action while sending any eamil with attachments. while i am creating any custom inbound action on incident those attachments are not attaching automatically. Is ther...
I have cloned the "Create Incident" Sub-Flow. Note that this is a SubFlow not a flow. I am now modifying the Activity called: "Create Task". I have added "Location" down the bottom. This is a field that the SolarWindows team would like to popul...
Hi Team, Urgent Requirement is that, we received an email with attachement (excel) in the below format. Once we received the email, read the attachment and validate the reference number, start date and duration and circuits. After read the excel att...
I have an Attachment type variable on record producer, when I try to click on upload in service portal, it is NOT responding sometimes. sometimes it works fine.Please check below screenshot, after clicking on upload it will NOT show anything and If I...
