Hello, I have been struggling to develop a script that will give me the total RITM count where the user has been the "who is this request for" for a replacement card. Then, I need to store that count into a variable (Replacement Card Count) that is n...
1. What is 'Sys class path' [sys_class_path] field? 2. Is there any scenario where one uses that field?
Hi All,I need to add field decoration for a multi line field to invoke an UI Macro. I know it doesn't work with Dictionary Attributes since its an multi line field. Any other way to achieve this.Actual requirement is, I have a multi line field (Field...
Client is expecting to send Azure alerts to servicenow using webhook? Can someone explain what is webhook and how to configure in servicenow? And what license is required to implement this?
Hi there!I have enabled to automatically close my ticket once all activities are closed. All child cases have been closed but the main ticket it is still open. Do you know how long it takes? Is this autto-close happening immediately after all child c...
When a user tries to find a retired knowledge article using global search, the retired article still displays in the knowledge homepage. If a user somehow gets to this page either through saved bookmark or link , and if the article is retired, I wo...
HI AllI have a requirement to show only the active task where the state should be "Open" and "Work in Progress" in the hardware asset workspace list view. I am not sure where I need to start and configure the filter. I followed few suggestion from c...
Hello all,I am in the early stages on trying to get employee data into ServiceNow from a third party HR tool called smart recruiters, i have installed the spoke but this seems focused on software subscriptions and not potential employee candidates.My...
Hello, I need help. I am trying to use Catalog UI Policy to set the condition on the end date field. What I need is the end date cannot be before start date. The field is "date" not "date/time" I applied the condition as below for "end_date_of_visit"...
Hi All,Requirement: Send a email reminder to (requested for) manager if Estimated End of term (catalog variable) for eg: if Estimated End of term is 30 march then 15 days before 30 march.1. send a first email reminder..if no respond then2. send a sec...
Hi,How can I use 2 wait for conditions at a time. Currently, 2 tasks are triggered parallel and in the "Create catalog task" I removed the check for "Wait". So, the task will complete apart from action made on it. But I'm using wait for condition, wh...
What are the differences between "Clone Rollback" vs "Restore" from Backup? Any pros and cons between them?
Hello,I'm attempting to modify the color of the card base container (with an interaction set to Click) when a user hovers over it. However, in the UI builder, the CSS style only accepts code within the *{} selector. Standard CSS code isn't functional...
Hi, Where is the logic/code that adds a comment to the activity stream whenever a configured activity field changes. For instance when the assignee is changed the activity stream get a new comment stating field change from A to B and this was done by...
