Hello, I am having an issue with a Business Rule where the GlideRecord query is only working with active records on the sys_user table. I am aware of the User Query BR on the sys_user table that automatically appends an addActiveQuery line so that in...
Hi Team, I need to close around 1000 RITMs and around 1800 Catalog Tasks in bulk. Some RITMs have only one SC Task (Fulfillment, Open, or On Hold) — these should be closed as Cancelled.Some have multiple SC Tasks with mixed states (Closed Complete, ...
Hi All,How do I remove/hide the Options lable from Checkbox type variable from catalog item.
I disabled the write acl in servicenow for the sys_user.last_name field. I created an write sys_user.* acl that requires the user_admin role. I also disabled the table acl for write sys_user as well. I gave a test user the user_admin role and when I...
Hi All,I'm writing ATF to attach file from local computer and test as end user and agent . I retrieved component to click the attachment icon and I'm able to see my local computer file when the icon is clicked via ATF but how to click and attach the ...
HI Team, How do we add an attachment to the email if its configured from 'Send Email' action in flow designer.I have seen solutions to copy the attachment to email record after Send Email action. But will it work as the email is already triggered? Th...
Hello,looking for solution on following issue- Issue Summary ->Global Search is not working in native UI and Search Results in SOW are different as compared to other instances. tried generating the text index, repaired plugins ‘AI Search for Next...
How can i make this true/false mandatory?i tried to edit it but there was no options for it.
Hi all, I need to automate credential expiry notifications for our SAM Pro integrations (OAuth, Connection & Credential Aliases, etc.). Goal: Detect credentials expiring within 30 days and automatically: Email mapped stakeholdersCreate a tracking tas...
Hi everyone,I’ve created a catalog item that includes a reference field pointing to the sys_user table. When I click the “i” (information) icon next to the reference field, it currently shows all the fields from the sys_user table (the default view)....
Seeking advice on auto-populate assignment group in RITM based on the keyword that user has entered in the html field of catalog item form. Please share with me any possible ways to get it done. Thanks!
i have a requirement, whereby an approval is required after incident is resolved. what is the best way to achieve this? 1. is it possible to have the approval tab in the incident page like in RITM?2. is the sysapproval_approver a related table to inc...
What can the "shared" option in spModal be used for and how? It is shown in below example code
As mentioned, I want to invoke an AI Agent which I developed in the AI Agent Studio in a Virtual Agent Topic.According to the official documentation, we have to use "AI Connector" Utility and choose "AI Agent" option from "Choose custom skill" drop d...
