Move PTask created in the Problem Ticket to Work in Progress state
I want to move all the PTask created in the Problem Ticket to Work in Progress state once the Problem Ticket was approved by the Problem Approver - Fix in progress state.
Forum Posts
Error in CSM workspace
Hi,Im trying to impersonate a user with sn_customerservice_agent role and when i go to CSM Workspace Lists i see this:
notifiction body
HI Team we have requirment that when ever SLA reached 90% for Service Request email should trigger . for this we have configured flow . i have stucked in the notiication part I need like this this is notificatio i configured on ritm table whil...
Inputs on a subflow
Im familiar with flows but I have just tried to do my first subflow but I dont understand how to use the variables from my main flow in the subflow. I need the users name from the main flow but not sure how to set the input correctly
No response body coming but status code says 200
I build a REST API to JIRA in custom action, I receive a status code 200 but I don't receive the ResponseBody.
How to Edit the conditions of the 'Suggested Relationships' in Relationship Editor
We have a requirement for the Suggested Relationships' in Relationship Editor: We would like to stop users from creating CI relationships based on the criteria in the following business rule: Is there a way that the relationship editor can be updated...
Zero Trust access
Hey community, I'm facing issues with accessing Zero Trust. Would appreaciate debug tips
Jira request body custom action error
I'm trying to pass the catalog variable value to Jira from ServiceNow in flow designer using custom action, I see the status code 200 but I don't see the record created. The issue will be coming when I pass some text value & multiple fields in Summar...
In VTB board, private task(vtb_task) are getting removed once I refresh browser
HI AllI have an strange issue, I have one guided VTB board, with 13 swimlanes with assigned to user.current condition on board - state is WIP,open,pending,state closed,incomplete,skipped.issue is when ever i change condition to WIP,open,pending; and ...
Resolved! Excel upload / validation via catalog item variable before submitting the catalog request
hi @Ankur Bawiskar I’m working on a Service Catalog item with the following variables:Attachment variable – used to upload an Excel fileList Collector variable – used to store usersThe uploaded Excel file contains only two columns:User NameUser ID (p...
Remove UI action from three dots of HR agent workspace
Hello Community,We have some UI actions like Set Reminder available on HR agent workspace by clicking on three dots.How can we remove this "Set Reminder" from that three dots and made it always visible on form.I tried using that " Checking - Workspa...
Sync fields from task SLA to HR Case
Hello Community, There is field named "Actual Time Elapsed" on Task SLA . I have to copy the value to new field created on HR Case form. I have created after insert/update BR on task sla table . But the thing is this is getting update only one time. ...
Map field from SLA task table to HR case
Hello Community,Among many fields available on SLA task , we have to show two field "Business time left" and "Breach Time" on HR Case list view.I have created BR on update of the records which will update case whenever that respective SLA task gets u...
I have created a UI Page fullcalendar and put that in a variable type ui page for a record producer
I have a UI page which is using the fullcalendar library, we have html part and client scripts where we process events generated through glideajax call. Everything is inside a scoped application, when we try the Ui page using try it it shows all even...
how to call/ show the custom widget on the workspace or on dashboard
how to call/ show the custom widget on the workspace or on dashboard
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