So, just upgraded from Yokohama to Australia. The sys_property "com.glide.par.unified_analytics.enabled" is a PITA. When com.glide.par.unified_analytics.enabled is set to FALSE, itil users cannot access any reports they had built. When they click o...
Hello all,Looking for info / Links / tables where I can find details for Now Assist like 1) All skills (ITSM, CMDB,Creator......)2) All activated skills. ( easy way to find the skill if we need to modify configuration or turn off the skill)3) Skill ...
I created a Legal Matter Template and associated it with an Intake Form (Category) and Record Producer. However, when I submit the intake form, the phases and tasks are not being created as I expected. I dug into the Digital Forensics intake form to ...
I am facing an issue with AI Search in Service Portal. When I search for a catalog item using AI Search, the search results are displayed correctly. If I left-click a catalog item from the results, it opens and works as expected. However, if I right...
Can anyone explain me the functionality of "GwtMessage"?
Hi expertsSearch for Duplicates UI Action is only displaying in the Classic UI for KA. I even tried to enable/checkbox Workspace Form button on the UI Action but it does not show in the Service Operation Workspace for KA. Can someone please guide me ...
Hi In dex can we reclaim the devices or applications same like in sam if yes where is that option
In dex scores there are service experience and user metrics tab so user metrics tab is not populating even we completed surveys, for service experience incidents related to that device are resolved then also it is not populating. do we need to config...
As I was struggling to find an article/solved question to achieve this requirement recently, I want to share my trick to get it done. Unfortunately, DOM manipulation is not supported in Workspace. As a result, even if you create an HTML annotation wr...
I would like to be able to access an order guide variable to use for a loop in the order guide script field. Does anyone know of a way to access the order guide variables within the order guide script field?I have tried:current.vars.<variable_name>cu...
Dear all,I’m facing a small challenge with a catalog item that uses a Multi‑Row Set variable.Within my Flow (Flow Designer), I need to update or add a value (specifically the deviceName) inside one of the rows of this Multi‑Row Set.So far, I can read...
I created a custom event using the snAnalytics API as recommended in the documentation, but I need to track clicks on UI actions and list actions. I understood that I could use this API, but it only works for the portal; I searched the documentation ...
Hi Team, We need to remove subscription for the inactive users from sys_user_set table list. Under thed RR user subscription. Please let me know how to remove inactive users via code. Please help me on this. Please find the below screenshot for refer...
Hi, I want to build LDAP Server filter condition based on an RDN and Filter condition from multiple OUs using only one filter condition. I tried RDN: OU=User Accounts,DC=abc,DC=xyz,DC=org and filter: (&(objectClass=user)(objectCategory=person))OU 1: ...
We are implementing a CRM system for a medical device manufacturing company (Company X). The system will be used by sales representatives, system administrators, and team members managing sales rep shelf inventory.Before Company X can sell or delive...