HelloThis is all for change_requestI have created client scripts for Category and Location to display dependent CIs. My requirement is that when both Category and Location are selected, the CI should appear accordingly. However, the CI Class is showi...
Can anyone recommend training material / online courses on building service catalog forms that does not require App Engine Studio or Catalog Builder? We do not have a licence for App Engine Studio. I have experimented with Catalog Builder and complet...
Agents are reporting that they getting errors in Chat in Service Operation workspace. The error message is "An item in your inbox was assigned to another agent, so no action is needed." coming before the timer is becoming 0 seconds.Can I get where th...
Hello, We are seeing an issue in our PROD instance where some reference field autocomplete dropdown options are not visually highlighting when hovering over them. Example behavior: When typing into a reference field, the autocomplete dropdown display...
We are migrating our workflow to flows. In some of our workflows, we have this approval process which sends multi-level approval tasks. For specific forms, when a user submitted a request, it will send approval task to user's manager. We have a custo...
Hello All,is it possible to add new filter option for Date Fields ?I would like to have an option as "Last 10 Days and Last 14 days"If anyone knows a way of adding a new option in the filter, let me know as this would be more user friendly for users
Hi Everyone, We have recently installed a CSD 2.O for Microsoft Intune plugin to automate software deployment and revocation and along with that we have installed the below spokes as per the documentation.Intune spoke Entra ID spokeLINK : Client Sof...
Hi All,How to create a child catalog task from a catalog task via workflow. When a subcategory of a primary catalog task is changed to L2, it should close the current task and create a new child catalog task to the primary catalog task. How do I achi...
Hi Community, Looking for guidance on cancelling a running Flow Designer flow via a Business Rule. Would really appreciate any help or pointers!--- BACKGROUNDWe have a '3 Strike Rule' flow (Flow Designer) that triggers when an incident is placed On H...
am working to create a page using UI builder with portal app shell now I want to add image on left side in header but not able to add
Hi everyone I have created one report and scheduled the report to the user email everyday morning, the type is xsls but in the production report is exported into the PDF as I have checked the same thing into the lower environment the file is exporte...
Hello everyone , I have a requirement to change color for HR agent workspace .Its appearing in light grey color and is hard to read.I tried to change the system secondary color through Theme builder but its also affecting other Workspaces.I only want...
We have a catalog item with the following fields: Related Category (Mandatory) – Choice field with values:Collaboration and CommunicationCyber Security ServicesHardwareInfrastructureSoftwareApplication Name – Reference field to the Business Applicati...
Hi Team, When I submit a service request from the portal, the data is visible in the form view. However, in the list view, the same data is not displayed.I have checked Client Scripts and Business Rules, and there are no customizations affecting this...
I've setup mid server for the dev environment correctly, and it is functioning as expected. I've been asked to change the name of the mid server that displays in ServiceNow. Note: There is no need to change the service name. I need to change the disp...