Approval Process for KB Article Changes

[Joe1]

We're trying to update our KB procedures. The person who largely leads this does more manual work than is necessary. I'm trying to get the process done more inside SN and better utilize out-of-box functionality.

Currently, the process is done with our student workers not putting articles directly into ServiceNow. This is then handled by a manager. This is not ideal for various reasons.

A potential problem I am needing to address with moving this process to a more automated method is article updates. The concern (potentially based on past experiences) is that the articles get published and then get modified in a way that causes problems without the approval step in place.

So here is my question: is there a way to add an approval process for article updates so that before the changes go live they can be confirmed by a manager?

I suppose I could possibly build a Flow that notified the managers when an article is updated, but the approval process would be ideal.

[Rafael Batistot]

Hi @Joe1, for standard the the knowledge came with some flows pre configured 

Consider in the knowledge base table the fields “owner” selected an user responsible for reviews and approvals articles 

In the “Managers” field you can add more than 1 user to approval if you want 

After choice those approval users you need to change the field “Publish workflow” and select the option “approval - publish” 

This option insures that will work 

[Joe1]

Thanks for the reply.
Unfortunately, this isn't quite what I am looking for. I am already utilizing the approval for publishing. I am looking for a way to require approval for subsequent updates to the published article.

[Rafael Batistot]

Yes, once you check out a published article, this lifecycle repeats, and a new approval request arises

[Joe1]

OK, so I had a look and it seems that I need to get the Knowledge Management Advanced plugin for this functionality.