Approval skipped will equal an error in the flow

joncar84
Tera Contributor

Is there a way to have a flow produce and error and in turn activate the error handler anytime an approval is "skipped"? The reason for this is that we have a platform with several thousand users and often people will leave a position or change to a different organization and not update their approval status. When this happens the result is an approval group with no approvers in it or an approver that no longer has the roles to render an approval decision. We have a subflow setup on the Error Handler that notifies the helpdesk anytime a flow throws an error so they can troubleshoot. We'd like this to include an invalid approver which results in a "skipped" approval state. Any help is much appreciated!

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Here is how I set it up in a test flow

2023-11-07 07_36_16-Flow Designer - Flow Designer _ test — Mozilla Firefox.png

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6 REPLIES 6

Here is how I set it up in a test flow

2023-11-07 07_36_16-Flow Designer - Flow Designer _ test — Mozilla Firefox.png

Ah yes, you are right! This will work. I had a very complex flow i was trying to apply this too and I was looking for the "approval state" pill in the wrong spot. This will work thank you!