Approvals via notification through flows

[rocio2]

Hello,

I dont have much experience with flows and approvals so I would really appreciate some help!

I am trying to create a flow that would trigger when an HRIT Operations case is updated. The part I am struggling with is, I need to send out an approval notification to a user if the conditions are met. This person will not have access to the approvals module so the approval has to come through email. How do I trigger that notification to go out using a flow?

Thanks for your help!
Rocio

[Hemanth M1]

Hi @rocio2 ,

quick question, do you need to know how to send just approval notification from flow or asking for all these

1)how to trigger flow when case update

2)Approval request

3)Approval email

[rocio2]

Hi @Hemanth M1 ,

I have built the flow already and I know how to trigger it and it does create the approval record.

I just need to know how to send the approval notification. 

Best,

Rocio

[Hemanth M1 · Accepted solution]

Hi @rocio2 ,

1)If you have already triggered approval record, there is a out of the box approval notification(email accept/reject) notification configured and it triggers by default 

check if its deactivated?? if yes you can copy and create same notification , change the when to send notification to "triggered"

and in your flow pick this notification by using Notification action :

or If you want to create a brand new  notification use  Send email action and configure (Forming dynamic URL , record link are straight forward here)

OOB Approval notification look as below:

[Hemanth M1]

Hi @rocio2 ,

did this answer your question if yes,