Approvals via notification through flows

rocio2 · ‎07-14-2023

Hello,

I dont have much experience with flows and approvals so I would really appreciate some help!

I am trying to create a flow that would trigger when an HRIT Operations case is updated. The part I am struggling with is, I need to send out an approval notification to a user if the conditions are met. This person will not have access to the approvals module so the approval has to come through email. How do I trigger that notification to go out using a flow?

Thanks for your help!
Rocio

Hemanth M1 · ‎07-14-2023

Hi @rocio2 ,

1)If you have already triggered approval record, there is a out of the box approval notification(email accept/reject) notification configured and it triggers by default

check if its deactivated?? if yes you can copy and create same notification , change the when to send notification to "triggered"

and in your flow pick this notification by using Notification action :

or If you want to create a brand new notification use Send email action and configure (Forming dynamic URL , record link are straight forward here)

OOB Approval notification look as below:

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025

View solution in original post

Sarah Travis · ‎02-26-2025

When setting up the Send Notification action in the flow, how do you set the record to the approval task created in the flow? There doesn't seem to be a way to get it from the previous Ask for Approval action.