Are drilldown kind of visualization supported in platform analytics?

[Harsha Pandey]

Hi,

I have several reports and dashboards in Classic UI. I migrated these to Platform Analytics dashboards but there are several reports and interactive filters which were not working properly in Platform Analytics , so the suggestion that came was to create the dashboards and reports from scratch on Platform Analytics directly.

I have a question that there are several reports in Classic Ui which are drill down and the same needs to be created on Platform Analytic, but how to create a drill down visualization in platform analytics and are they even supported, also we have several interactive filters on drilldown reports that works perfectly on classic Ui but were breaking on Platform Analytics, so are these filters on drilldown reports supported in Platform Analytics?

[prerna_sh]

Hi @Harsha Pandey 
Please go through:
https://www.servicenow.com/docs/bundle/yokohama-now-intelligence/page/use/dashboards/task/add-custom...
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0819659
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1703903
https://www.servicenow.com/community/performance-analytics-blog/three-solutions-for-when-your-drilld...

---------------------------------------------------------------------------------------------------------------------------------------------------

If my response solves your query, please marked helpful by selecting Accept as Solution and Helpful. Let me know if anything else is required.

Thanks,

Prerna

[Harsha Pandey]

Hi,

I am creating reports and a report drill down on Platform Analytics, I guess you are talking about Classic UI dashboard and reporting. 

Do you know if I can create a drilldown report with Type Simple List in Platform Analytics as I am getting some error.

[prerna_sh]

Hi @Harsha Pandey 
Sorry, my bad I understand it differently. 
Can you please explain your requirement.
Remember This 👇

You can go through this:
https://www.servicenow.com/docs/bundle/yokohama-now-intelligence/page/use/par-for-workspace/concept/...

---------------------------------------------------------------------------------------------------------------------------------------------------

If my response solves your query, please marked helpful by selecting Accept as Solution and Helpful. Let me know if anything else is required.

Thanks,

Prerna

[Dinesh Patel]

Drilldown visualizations are only partially supported in Platform Analytics compared to the Classic UI. While custom drilldown events can be implemented, the experience, interactive filters, and some advanced drilldown features from Classic reporting do not always translate directly or perfectly��.Drilldown Visualization SupportDrilldown Logic: Platform Analytics allows the configuration of drilldown logic, typically by adding custom drilldown events to visualizations. For example, a bar or pie chart can be set up so clicking a segment opens a detailed list or a filtered view using event handlers in dashboard settings�.Limitations: Not all visual types and filter logic from Classic UI are supported. Some users report that the direct drilldown "view" present in Classic dashboards is not available, and the expected contextual drilldown can require complex configuration or may not be available at all in certain scenarios��.Workarounds: The preferred recommendation is to rebuild the dashboard using the native Platform Analytics widgets and drilldown event configuration, rather than relying on migrated Classic dashboards�.Interactive Filters with DrilldownBehaviors: While filters are supported in Platform Analytics, combining them seamlessly with drilldown interactions can result in issues—such as filters not persisting or breaking after drilling into a visualization�.Support: Some specific interactive filter behaviors that worked in Classic dashboards are unpredictable or broken in Platform Analytics, especially when filters need to influence drilled-down data. Known issues include breadcrumbs displaying incorrectly and filters being reapplied multiple times, resulting in unexpected or empty results��.Best Practice: Where interactive filtering on drilled-down data is critical, extra testing and possibly redesigning the user flow or dashboard logic is advised.Summary TableFeatureClassic UIPlatform AnalyticsBasic DrilldownSupportedSupported (via events)�Advanced Drilldown ViewSupportedNot always available�Interactive Filters on DrilldownStableSometimes unreliable�Breadcrumb/Hierarchy DisplayStableKnown issues�

If my response helped, please mark it as the accepted solution so others can benefit as well.