Ask for aproval - Do the following until - reopens existing completed approvals

[Community Alums]

Hi,

I am trying to do the following in flow designer in an incident record:

1 - Create Task

2 - If Task state is completed

3 - Ask for Approval(Anyone approves or reject)

4 - if Rejected(from step 3)

5 - Reopen task(step 2)

6 - Wait if task is close complete

7 - Go back to step 3(ask for approval)

8 - else

9 - Update Incident to approved

However when i test the flow, the approvals that happened on the first loop when gets reopened when the approval has been rejected.

I already tried to use the "do the following until" for the loop and tried to use subflow but with the same concern happens.

#flow #askforapproval

[Community Alums · Accepted solution]

Hi, 

This was resolved by having the approval engine of the incident table to be turned off.

Was helped by ServiceNow Support regarding this.

Thank you!

Thank you!