RUn flows with Service account
Hi community is there a way to run flows as a service account that I create in the user table.I can only see options to run as system user or as user who initiates flow. thanks in advance
Forum Posts
Resolved! How to create system notification where notification should go to specific users?
Requirement:I need to configure a System Notification for the Incident table with the following logic:If Assignment Group = Test Group and Assigned To = Abel TutorThen the notification should be sent to all members of "Test Group" except the assigned...
How to make multiple "checkbox" variables mandatory.........
Hello, Please how can I make multiple "checkbox" variables mandatory on a request form. Basically, there are about 6 checkbox variables and each of them must equal to "TRUE" for the form to be submitted. If one or two of those checkbox are not checke...
Getting all variables from an SCTASK
I have a client script that runs onLoad. The script determines if the task meets certain conditions, then sets the variables to "read only == false" so that HR can make modifications at the start of an employee onboarding. I have manually created an ...
Based on the Intent value, default the workspace page routing from Details to Other Related List Tab
We have a requirement to default the CSM FSM workspace page to Related list tab instead of defaulting to Interaction Details tab. Please help with the possibility of defaulting tab based on the intent selection
Change Header Background color in Zurich
Hello All,We recently upgraded one of our instance from Xanadu to zurich. We want to change the header background color. Please advise how this can be done.What was done:created record in sys_ux_style and added new colorcreated ux theme record and ad...
Is it possible to put conditions in Datalookups Defination Assignment Data Lookup [dl_u_assignment]
Hi All,we created Data lookup in ServicenowSource Table : TaskMatcher Table : dl_u_assignmentis it possible to put conditions in OOB Data lookup definations (Assignment Data Lookup [dl_u_assignment]) ? TASK Table is common sharing for Incident, Probl...
Unable to delete record on a custom table
I have a custom table in a custom application scope, When right-clicking on the grey bar and hitting delete on a record, nothing happens. I have checked the following:Reviewed ACL's and confirmed there is an allow ACL for delete action for that ta...
Help Needed: Locating Table of App Updates from Plugins
Hello Everyone,Question (1)I'm looking for help identifying a table or list that shows all App Updates available for upgrade from plugins.I’ve already checked tables like sys_app , sys_store_app, sys_plugins but haven’t found the specific informatio...
PDF Generation
Hello Team, Can we generate the PDF of the record eg. incident when the ticket is closed? It should automatically get attached to the respective incident Thank youSunil
Rich Text Label in catalog Item not showing image apart from ADMIN
Hi All,I am working on a catalog item where there is a rich text label is used in which there is image with text.When i open the catalog item i can see the image and text properly.But when other is opening for them its coming like below.I seen acl bu...
fill a date on a form based in other field
I have two fields: Start Date and Initial Date, both of type Date (not Date/Time). When the user selects the Group "PANP", I need the Initial Date to be automatically set to 1 month and 7 days after the selected Start Date.I’ve already tried using a ...
Field decorator to non reference field
How to add the custom UI Macro as a button next to non reference field?
Creating a flow in Flow Designer with field values and tasks
Hi, I am looking to get some assistance in Flow Designer when using a field value and completion of demand tasks to perform specific steps. Below is an example. Any assistance you can provide would be appreciated! Field A has the values 1, 2 and 3. W...
Highlight vip user in "service workspace operation" BEFORE record is saved.
Currently (Screenshot), within the "Service Operation Workspaces" the VIP flag is displayed for VIP users "AFTER" the record is saved (below). The Requirement: VIP flag to show up on the user field BEFORE the record in saved so that agents know user...
