Hi, I want to achieve this criteria is demand records. How should I about implementing this. Given the state of a demand record is in "Qualified"When I select "Defer" or "Return to draft"Then I should be prompted to provide a reason for this, to prov...
We have a scoped app where a person fills out a Record Producer on the Service Portal, and it populates a record in a custom table. That part works fine. But we are creating a flow that does various things when the record is first added to the tabl...
Hi, I am trying to create a Business Rule for the incident matrix. Priority is not getting changed. Kindly help. (function executeRule(current, previous /*null when async*/) { var imp = current.u_impact.getValue(); var urg = current.u_urgency.getV...
How to get JKS certificate password and thumbprint for configuration of External content connector .Will it be provided by Azure team, if so what we need to provide them for ServiceNow end ?
What does the code search feature do in the studio? (Select all that apply)A. Searching in all applicationsB. Searching in a business ruleC. Searching in your applicationD. Search from a list of applicationsi felt all of them are true but i am not ab...
Hi CommunityIs there anyone in here who have tried to incorporate the "Sent/Recieved Emails" functionality into the Ticket Conversations widget?The obvious upside for this is that if you do not copy email content into comments its still possible for ...
I'm testing test case in ATF through basic auth.I created a admin role profile 'ATF 'in sys_user table and created the same profile user name and passw in sys_auth_profile_basic table I'm getting {"error":{"message":"User Not Authenticated","detail"...
Hi, There is a mismatch between what is there is Oracle GLAS report in 'cmdb_ci_db_ora_instance' table and License Position Report in SAM Pro. How can I troubleshoot this? How to find out what is missing or breaking So please can anybody point...
Tables may have a One to Many relationships. From the Service Catalog, what are examples of tables having a one to many relationships? (Choose three.)A. One Approval can have many RequestsB. One Request can have many Requested ItemsC. One Requested I...
Hello, I have created a new user in order to access the table API using REST calls. However I am not able to get any results, I can authenticate properly but the results returned are always empty (no results). If I add the user to group "Administrato...
Hi All, We have a requirement, where the customer wants to use now assist for CMDB. Use Case: If an incident is already opened for one CI then next time when we open an incident with same CI then it will show all active incident raised in past Re...
What type of user (persona) has clearly defined paths and workflows in the platform and have one or more roles (ie itil and approver_user)?A. Workflow UserB. Request FulfillerC. ITSM UserD. Approving ManagerE. Service Desk UserF. Process User
Hi All, My requirement is to send an attachment from ServiceNow to Zendesk. We have an endpoint and API key stored in system properties. Can we do this through a business rule and a script action? Could you please help me with the script. Please assi...
When impersonating a user for testing purposes what is the best way to return the instance, logged in with your user account? A. Turn your computer off and on againB. Clear browser cacheC. End Impersonation D. Log out and back in And After finishing ...
What resource can you use to view details of the tables and configuration items (CIs) associated with a particular use case?A. Scenario DashboardB. CI Use Case ModelerC. CMDB Use Case ModelerD. Common Service Data Model (CSDM) product view
