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Forum Posts

Export PDF with only few fields

Hi, I have a requirement to create a UI button on the form that Should export only a particular section on the form. For example in incident form I want to export only "resolution notes" section as PDF. Can anyone please provide me the solution for i...

harshaa0567 by Tera Contributor
  • 264 Views
  • 2 replies
  • 0 helpfuls

How to bypass SSO for new integration using oAuth?

The current instance has Okta SSO enabled. We are trying to enable a new integration using oAuth, but when the connection is happening SSO is getting triggered everytime.This is a third-party with no access to the SSO directory, is there a way to byp...

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AndresGT1 by Tera Expert
  • 486 Views
  • 5 replies
  • 1 helpfuls

Make Enhanced Chat Bubble Bigger

We want to start using enhanced chat.We want to make the enhanced chat circle bigger so that's it more noticeable to users.  Does anyone know how we can do this?We believe we will need to edit the theme record for the portal that enhanced chat is bei...

Inbound action script help for stripping only computer name

Hello I need to create an Incident when an Email from xyz is being sent to servicenow , but email might have some computer names which I need to only get those names and set it in Description of Incident , Below is the email which we will get and we ...

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RudhraKAM by Tera Guru
  • 1692 Views
  • 11 replies
  • 0 helpfuls

extracting catalog item url values from esc portal

Hello experts, When clicked on a catalog item url from esc portal, it is opening as a below link  Is there any way by which we can extract the short_descripton value from the URL itself highlighted in yellow via any catalog client script. plz help

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Deepika54 by Tera Contributor
  • 170 Views
  • 1 replies
  • 0 helpfuls

Session Timeout

What defines a users session timeout? Is it inactivity on the server side, or client side? If the session timeout is 15 minutes, and it takes me 20 minutes to fill in a Catalog item request, should I be timed out? This seems to be the case. Does anyo...

theman by Kilo Expert
  • 4574 Views
  • 6 replies
  • 2 helpfuls

Knowledge Management REST API

Hello, I am testing the Knowledge Management Rest API, and it is only returning me a count of 4693 articlesbut I have a lot more articles on the systemeven if I count only the published ones, the count does not match Can someone help me with this top...

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Andr_1 by Tera Contributor
  • 412 Views
  • 9 replies
  • 0 helpfuls