hi team, recently i was created one catalog item by mistakenly it published. now i want to apply catalog UI policy but i am unable to do it, it is not getting applying it showing 'you can't able to edit'. is there any solution for this.
Hi all,I'm trying to understand difference between script include and client ajax. Script include is for server side calling of same script and glideajax is similiar to script include but used to call this script on client scripts. Is my understandin...
my develoepr instance: dev323543 was used actively and also used yesterday. however when i am trying to wake it up now, it is showing waking up and it has been almost 3 hours. I have re-logged in and the issue is still the same. please help
Hello! I want to add image to the top of the page (see below). The form below is on a custom table. The url to this form is:https://testdev.service-now.com/acc?id=form&table=y_xxx_acc_source_option&sys_id=0248a1d593fd72502d91b13e1dba10d3>&sysparm_vie...
The purpose of learning is not just to get the right answer, but to explore and understand things deeply. While preparing for the CAD certification, I came across a few interesting scripting questions. Instead of just getting the answers, I decided t...
In the Service Catalogue, I'm trying to create a new catalogue item for maintaining a business application. The requirement is that if the user proposes a change to the Business Owner then check the 'Department' field on the new owner's User record.I...
Hi Everyone,Below is the screenshot of "ask for approval" action of flow designer, i am adding journal in work notes field..Which is working fine, but at the end its printing sysid of the user who is rejected/approved it in the work notes.Instead i w...
I want to get a caller Email ID using server side script?I tried var inc=new GlideRecord('incident');var a=current.caller_id.email;gs.addInfoMessage(a); But it stores undefined value in variable 'a'.
I have a template for sc_task table and in "Next related template" field I have added another template which is also for sc_task. Now when I apply template using GlideTemplate.apply() or GlideTemplate.get(), only 1 record is being created.Is this OOT...
Hello,We have a requirement1. logged in users should only see the incidents assigned to their assignment group(this is achieved by Before Query BR)2. If a user search for any INC ticket which is not assigned to their group they should only see Number...
I have a list in Workspace that displays only two columns, and it works as expected. However, when I click the Edit button, additional columns/fields are shown.How can I hide these extra columns and ensure that only the required fields are displayed ...
I have a system property which contains a list of sysIDs for relationships that are on the cmdb_rel_type table and i want to use this to prevent users from being able to select certain relationships if criteria is met. I've create a script include wh...
Hi all,Can you pls suggest how to update base64 attachment to custom application name to receipt field type(image) to the attachment table ZZ_YYtable.
Hello everyone, I have a use case that has been taking me quite some time to implement, and I would appreciate your guidance. I need to synchronize the graphical stages in Flow Designer with the stages and states of a RITM. I have already created m...
Hello ServiceNow Community, I am trying to troubleshoot an issue that I'm not sure where to navigate to check roles/ACL's etc. Scenario:A hyperlink is emailed to a manager to approve a case. Clicking the hyperlink will show all details as demonstra...
