Hello Team,I am unable to request a new Personal Developer Instance (PDI).My details are:Developer account email: vachanasp94@gmail.comPrevious PDI: dev396323I created the PDI during the first week of May 2026.I later received an inactivity warning e...
I have received emails stating my PDI will be reclaimed tomorrow, with no reason given. It is not due to inactivity as I use my PDI every day. I know that PDIs are unsupported and can be reclaimed whenever SN feels like it. My concern is I have co...
I keep getting an email that my dev instance is being reclaimed due to inactivity, but we are actively using it via API calls for testing. What criteria fall under inactivity?
I received the following email regarding PDI. This is not the inactivity monitor.Is there a way to retain the PDI?
Hi everyone,I need some help regarding my ServiceNow Personal Developer Instance (PDI).It has been around 20 days since I requested my PDI, but I still haven't received access. I have been waiting and checking regularly, but there has been no update ...
I have a question regarding the location field for some of my company's Configuration Items (CIs) under the `cmdb_ci_list`. I posted about this issue on the ServiceNow Developer Forum [here](https://www.servicenow.com/community/developer-forum/the-lo...
Hi all,In CMDB Workspace, I duplicated the "Certify fields" panel (the one that opens when you click Review Records in Certification Review) so I could hide the Fail button for some users.After duplicating, the Certify button in that panel just stops...
I would like to find out when using .addEncodedQuery('Is there a char limit here?'). I am trying to limit the number of database calls by building a large encoded query and then making a single call that returns all items. Basically, instead of havin...
Hello,I'm evaluating the official ServiceNow MCP Server (sn_mcp_server) to connect an external MCP client via OAuth to:https://<instance>.service-now.com/sncapps/mcp-server/mcp/<server-name> On my free Personal Developer Instance, I cannot proceed:Ap...
Hi Community, I have configured a SLA which is getting paused when the State is one of 'Pending Requestor Information' or 'Resolved'. The SLA pauses correctly when the State changes to 'Resolved' but not when it becomes 'Pending Requestor Information...
So, Agent AI Agent. It needs to query a Decision Table. Very simple, an input that will match one of 6 rows. I provide the steps and it cannot do it, it is asking for a tool or a capability, to which there are NONE in 1. Using the passed "input", q...
Hello,I have configured Smart Document for a custom table in ServiceNow.So far, I have completed the following setup:Installed the Document Intelligence pluginActivated the Smart Document skillEnabled the system property: glide.ui.seismic.attachment....
I often need to analyse what triggers are configured and cannot find where to do this with FLOWs. For example, if I want to find all FLOWS are triggered by change_request.state I cannot see a way to do this. This is a backwards step for us that often...
I have deleted the number field now how i can regain that into my custom table
Hi everyone, I have installed the required workplace service delivery(WSD) and visitor management plugins in my personal developer instance. I can access the visitor host portal and visitor receptionist portal, but i cannot find or access the visitor...