Assigned to field value is appearing the list view but it's not appearing in from

[DeepikaR1661877]

Hello every one,

I have facing one issue. in incident form i am just entering the assigned to field when the assignment group is empty, the user name not appearing in assigned to field value but it's visible in the list view, i was checking the client script, BR and UI policy, ACL all those everything is seems good. Any one help on this?

[Ankur Bawiskar · Accepted solution]

@DeepikaR1661877 

ideally there should be some script which is clearing that on form

[Ankur Bawiskar]

@DeepikaR1661877 

it's present in list view means the value is present in database. you can confirm this in XML of that record as well

On form definitely some script is clearing that

If my response helped please mark it correct and close the thread so that it benefits future readers.

[DeepikaR1661877]

@Ankur Bawiskar ,

Yeah i have checked the XML of the record the value is not present in that. If any possible to check which script (Br,SIor cilent script) remove the fields?

[Ankur Bawiskar]

@DeepikaR1661877 

you are saying it's there in list view so it means value is there in database

[DeepikaR1661877]

Hi @Ankur Bawiskar ,

So how can we bring the same value into assigned to field? it's is bit of confusion here