Assigned to users Should be dependent on Assignment Group

[Shuhei1]

Hi All,

The sc_task screen has two fields, Assignment Group and Assigned_To. I want to display users in the Assigned_To search based on the group selected in Assigned Groups.

Setting Assignment group in the Dependent Field of Assigned_To did not work.

I tried the following questions but it didn't work.

https://community.servicenow.com/community?id=community_question&sys_id=08f88613db655740fac7f4621f96...

Please tell me how to do it.

thanks all

[Shuhei1]

I get a different user than what I expected.

[Bill Bonnett]

This used your trick!

When I extended the task table to my table,  I put it into the Dictionary Entry Override on the assigned_to field. Works like a champ!

Now when I select the group, the Assigned To... field filters on the members of the group selected!

Thanks so much!!

[Hardik Panchal]

It usually works with setting the dependent field as you stated.

But along with it , the assignment group members must have appropriate roles depending on your sc_task.

For eg: for sn_customerservice_case table (case form) , I would give the assignment group members the role sn_customerservice_agent.

Thanks