assignment group mapping

[charanpatnala]

When I submit a record producer which is in on rm_defect table.
On the form there is company field if i select some company and submit it in the defect record created the assignment group is populated based on company selected so, I need to change assignment group that populates for a company "albama" . I can do this by creating business rule but want to Where does the assignment group mapping will be done? 

[Ankur Bawiskar · Accepted solution]

@charanpatnala 

how is the current mapping done?

Is it via record producer script? or via business rule or via assignment rule?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[charanpatnala]

Thank you all for the responses i find out the business rule that is causing the issue

[abirakundu23]

Hi @charanpatnala,
If I understand correctly, your record producer is mapping on "rm_defect" table. After submit the request, you are selecting company field in the form, so you  can check in form any Assignment rule or BR or any flow designer or any template present there.

Please mark helpful and correct answer if it's worthy for you.

[Utpal Dutta]

Hi Charan,

As Ankur mentioned above, you first need to investigate from where is the assignment group populating. I think it can be decision table or business rule.

If you have a decision setup then just open 'sys_decision_question' table and find your record > Change answer value in the record and it should work.

If it is business rule then you can either change the assignment group value in script section or in Action section of BR you can directly set your assignment group.

If my answer works then please mark it Helpful or Correct. Let me know if you need more help.

Thanks