Hi all,
Just want to start in saying that this could be me confusing myself!
From what I can gather - the best way to assign roles is to assign to groups, and then add the users to those groups.
This is fine and dandy - however we do not want to have these groups as assignment groups.
I followed the below wiki article, and assigned the group type as 'itil' and then modified the Assignment group's dictionary entry to contain type 'itil'
Configuring Group Types for Assignment Groups - ServiceNow Wiki
This works great, and as expected, until someone who is a member of more than one group.
What we have found is if you were to add an assignee in Assigned to before adding an assignment group, it will add the first group they are a member of, whether or not it is an assignment group with the 'itil' type or not.
Does anyone know how I can stop this from happening?
I hope I have explained this well enough......
Thanks in Advance!
Brendan
