parent incident should not close when child incident is open

[sunnysunny]

The requirement is that when we try to close the parent incident while child incidents is open, we should not be able to do that. I wrote BR,before update, but it doesnot work,

please help

(function executeRule(current, previous /*null when async*/) {

  var gr = new GlideRecord('incident');

  gr.addQuery('active',true);

  gr.addQuery('parent',current.sys_id);

  gr.query();

  while(gr.next())

  {

  gr.setAbortAction(true);

  }

})(current, previous);

[darius_koohmare]

I've seen the same script in the docs, try:

Name: Prevent Closure if Child Task is Active

Type: "Before Update" Business Rule

Table:

Description: Prevents closing a task if any of the task's child tasks are still active.

Parameters:

Script:

var gr = new GlideRecord('task'); 
gr.addQuery('active','true'); 
gr.addQuery('parent',current.sys_id); 
gr.query(); 
if (gr.next()) { 
current.setAbortAction(true); }

In your case, just replace 'task' with 'incident', OR add a run condition for task type = incident.

[sunnysunny]

I want only for incident table, not the task table

[Goran WitchDoc]

replace first like with var gr = new GlideRecord('incident') lie Darius says...

//Göran

[sunnysunny]

Then it will be exactly the same as my client script mentioned above, and it is not working