Associate a catalog item with a taxonomy topic in Employee Center

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Hello Experts,

https://docs.servicenow.com/bundle/rome-servicenow-platform/page/product/service-catalog-management/...

by following the above steps from the documentation I have created a taxonomy topic in the employee center.

but now where it will appear I am not sure. can anyone please guide me .in the documentation they mentioned it will appear in the employee center but I checked there is not appear .please guide me on this. thank you.

[Community Alums]

Hello @--oooo-- ,

Topics will only visible when it will contain at least one connected content. It will be visible inside the Mega Menu and Popular Topics on ESC Portal.

For to visible inside "Popular Topic":

"Popular" topics as topics that contain connected content (catalog or knowledge) that have higher popularity. For a catalog item, popularity is the number of times it was requested and for a knowledge article, it is the number of times it was viewed. The popularity of a topic is the aggregation of the popularity of all the content under a topic.

Popularity is calculated based on a daily scheduled job that looks at the entire history, since the day Employee Center was turned on the instance and across all users in the instance.

Employee Center uses an algorithm to determine which topics must appear on the widget. You can configure the instance options to control the appearance of the widget, such as the title, number of topics, display size, and border color.

So if you want any topics which are visible inside popular topics then add connected content (catalog or knowledge) that are popular.  After adding connected content logout and login back to instance. (Note: sometime it will take few hours to reflect)

@--oooo--  , Please mark my answer as accepted solution and helpful. If it is works for u.

Thank you.

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Hello @Community Alums ,

I have followed each and every step I have attached a screenshot below please check it once thank you.

[Community Alums]

Hello @--oooo-- ,

It is also not visible in mega menu?

Check the employee center and employee center core should be in latest version. After adding connected content logout and login back to instance. (Note: sometime it will take few hours to reflect)

Thanks.

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Hello @Community Alums ,

It is not visible in the mega menu even though I did log-in and log-out I have attached a screenshot below, please check.

Thank You