ATF Failure - click UI Action - Promote Major Incident

[Kiruthika J]

Hi All,

My ATF is getting failed because Promote Major Incident UI action is not visible in Priority 1 incident whereas in manual testing it's visible for priority 1 incident.
How to test Promote major Incident UI action in ATF.

@Ankur Bawiskar Kindly assist! The requirement is just to test "Promote Major Incident" UI action which is visible in context menu when incident priority is set to 1

Thank you !!

[Kiruthika J]

@Ankur Bawiskar I set component values in two different still the mandatory field is not becoming non mandatory, the promote button is accessible once those two fields(work notes, business impact become non mandatory),

[Bhavya11]

Hi @Kiruthika J ,

As Promote to Major Incident is UI visible only on major_incident_manager  or admin , when your running an ATF are you impersonating any user? if so is that user have any on of these role [admin,major_incident_manager].

or please check OOTB ATF Test suits for Major incident MIM: Major Incident Management. you will get more idea on this.

If this information proves useful, kindly mark it as helpful or accepted solution.

Thanks,

BK

[Dr Atul G- LNG]

Hi @Kiruthika J 

I agree with @Bhavya11 — an incident can be proposed as a Major Incident (MI) by an ITIL user, but the promotion to MI can only be done by a Major Incident Manager.
Please check whether the user you're using in the ATF has the Major Incident Manager role. If not, the UI action will not be visible.

[Dr Atul G- LNG]

Hi @Kiruthika J 

did you check @Bhavya11  or my reply ?