ATF test stuck in "Open an existing record" test step

[mariavic1998]

Hi everyone,

I developed an ATF test that worked perfectly in the DEV instance. However, after deploying it to QA, the test consistently gets stuck at step 15: "Open an existing record." At this point, the page stops responding, and a browser pop-up appears asking whether to wait or exit the page.

This happens every time I run the test, even though other users have executed the same test in QA without any issues.

Has anyone experienced something similar or have any idea what might be causing this?

Here’s what I’ve tried so far:

• Cleared browser cache and navigation data
• Ran the test in a private/incognito window
• Ensured the impersonated user has all necessary roles
• Ran the test without impersonating any user

Despite these efforts, the test always opens the form and then freezes until the page crashes.

Any suggestions would be greatly appreciated!

[Sardash]

@mariavic1998 - Instead of using step number 15 and 16, Please add only one test step after Step no '14' i.e. 'Record Validation' because in step number 16 you are trying to validate the stage which you can do with the help of Record validation step also. No need to open the RITM for validating the stage

[Sardash]

@mariavic1998  - Does this Helps you. If yes then can you accept the solution 

[mariavic1998]

Hi @Sardash It helped, thanks, but there are some test steps where I need to use the 'Open an Existing record' test step to obtain the capture and show evidence to the client, so I still need it to work. The problem is with that specific test step

[Shaqeel]

Hi @mariavic1998 

Try increasing the timeout.

Automated test framework>>Properties.

Regards

Shaql

[mariavic1998]

I tried this, but is still getting stuck at the same test step