Attaching articles to catalog task

Rahul134
Mega Expert

Hi,
I want to attach knowledge articles using Attach Knowledge formatter on the Catalog task form. This catalog task is created by a Scheduled Job.
How can I achieve this?

 

Thanks in advance.

1 ACCEPTED SOLUTION

Rahul134
Mega Expert

Hi,
I have achieved this by using a reference field which is referred from kb_knowledge and using form layout I have fetched the fields of the article and displayed them on a new section as per the customer asked.

Rahul134_0-1731651441439.png

 

 

View solution in original post

7 REPLIES 7

The article is supposed to be a section on a task that is not visible to end users, but it has to be visible to end users? 

Sorry, but I am completely lost in the requirement here. 


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark

No Mark, what I am saying this is for ITIL users only. But I want to display the article in end user view . (just the view as the end user can see the article).
I have tried this and customer is fine with this.
I have achieved this by using a reference field which is referred from kb_knowledge and using form layout I have fetched the fields of the article and displayed them on a new section as per the customer asked.

Rahul134_0-1731651441439.png

 

 

Rahul134
Mega Expert

Hi,
I have achieved this by using a reference field which is referred from kb_knowledge and using form layout I have fetched the fields of the article and displayed them on a new section as per the customer asked.

Rahul134_0-1731651441439.png