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11-13-2024 11:42 PM
Hi,
I want to attach knowledge articles using Attach Knowledge formatter on the Catalog task form. This catalog task is created by a Scheduled Job.
How can I achieve this?
Thanks in advance.
Solved! Go to Solution.
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11-14-2024 10:18 PM
Hi,
I have achieved this by using a reference field which is referred from kb_knowledge and using form layout I have fetched the fields of the article and displayed them on a new section as per the customer asked.
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11-14-2024 05:29 AM
The article is supposed to be a section on a task that is not visible to end users, but it has to be visible to end users?
Sorry, but I am completely lost in the requirement here.
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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11-14-2024 10:18 PM
No Mark, what I am saying this is for ITIL users only. But I want to display the article in end user view . (just the view as the end user can see the article).
I have tried this and customer is fine with this.
I have achieved this by using a reference field which is referred from kb_knowledge and using form layout I have fetched the fields of the article and displayed them on a new section as per the customer asked.
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11-14-2024 10:18 PM
Hi,
I have achieved this by using a reference field which is referred from kb_knowledge and using form layout I have fetched the fields of the article and displayed them on a new section as per the customer asked.