Attachment not getting attached in email

[Hafsa1]

I have RP created for CSM table, where i have used some "attachment" type variables.

when submitting case with attachments, attached using "attachment" variables, they are not populating on top of the case. Rather they are seen in activity stream.

My issue is, I have simple notification created and "include attachment" is checked but still attachments are not getting on email. even in email log it is not attached. where can be the issue?

[Mark Manders]

Did you check the attachment table to validate that they are on the correct record? 

[Ankur Bawiskar · Accepted solution]

@Hafsa1 

attachment from attachment variable is not automatically copied to the target record

check solution here which I shared for this and it should copy the file to target record

Disable ZZ_YY prefix from attachment when added through record producer 

sharing the solution again here

1) I created Async After Insert BR on the target table

2) Script as this

a) Remove the ZZ_YY

b) Then use the Copy Attachment

(function executeRule(current, previous /*null when async*/) {

	// Add your code here
	var gr = new GlideRecord("sys_attachment");
	gr.addQuery("table_name", "ZZ_YY" + current.getTableName());
	gr.addQuery("table_sys_id", current.sys_id);
	gr.query();
	if (gr.next()) {
		gr.table_name = current.getTableName();
		gr.update();
		new global.VariableUtil().copyAttachment(gr.sys_id, current.getTableName(), current.sys_id); 
	}

})(current, previous);

Output:

1) The file added to the record

2) The file present on the attachment variable

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Hafsa1]

notification I have written on sysapproval table but need attachment from sn_customerserservice table

[Mark Manders]

That is information that is not in your question. You need to copy the attachments to the approval record to include them in the email. You can do that from the same code/(work)flow in which the approval record is created.