attachment from attachment variable is not automatically copied to the target record
check solution here which I shared for this and it should copy the file to target record
Disable ZZ_YY prefix from attachment when added through record producer
sharing the solution again here
1) I created Async After Insert BR on the target table
2) Script as this
a) Remove the ZZ_YY
b) Then use the Copy Attachment
(function executeRule(current, previous /*null when async*/) {
// Add your code here
var gr = new GlideRecord("sys_attachment");
gr.addQuery("table_name", "ZZ_YY" + current.getTableName());
gr.addQuery("table_sys_id", current.sys_id);
gr.query();
if (gr.next()) {
gr.table_name = current.getTableName();
gr.update();
new global.VariableUtil().copyAttachment(gr.sys_id, current.getTableName(), current.sys_id);
}
})(current, previous);Output:
1) The file added to the record
2) The file present on the attachment variable
If my response helped please mark it correct and close the thread so that it benefits future readers.
you need to create cross scope for this and not restricted caller access
Why the table shows sys_email?
Your requirement is about record producer
you should be in Customer Service scope and then create
If my response helped please mark it correct and close the thread so that it benefits future readers.
