Attachment using Inbound Email Action

[Akshay Jugran]

Hi all,

Can we bring a pdf into servicenow instance using inbound email action.

which can be used for data extraction using document intelligence.

Please guide me with this

Thanks

[Dr Atul G- LNG · Accepted solution]

Hi @Akshay Jugran 

Yes, we can bring the pdf file in SN via inbound and it upto you how you parse that. 

You can try with doc intelligence or other way ( like we have for excel parse)

[Akshay Jugran]

Thanks for the reply 

But can you please guide me how because inbound action i can't see any attachment field which can be set

[Dr Atul G- LNG]

Hi @Akshay Jugran 

https://www.servicenow.com/community/itsm-forum/need-to-create-incident-through-inbound-action-with-...

https://www.servicenow.com/community/developer-forum/can-we-attach-attachment-to-existing-incident-v...

https://www.servicenow.com/community/developer-forum/create-incident-from-email-and-add-the-inbound-...