Audit a User's Activity in ServiceNow

[tekkytommy]

Hi All,

How do I audit the activity of a user in ServiceNow?

Best

Tommy

[eumak · Accepted solution]

Yes, Check the syslog_transaction table. You will get enough information regarding the time taken for transactions. 

For More :

To look at the log, navigate to System Logs > Transactions.

To see the average response time of all listed transactions, right-click the column Response time. Select Configure > List Calculations, and then select the Average value check box.

Mark it as helpful or correct, If Applicable

Cheers..!
Happy Learning:)
Tushar

[eumak · Accepted solution]

Hello @Jyoti Patil ,
From my point of view, we can't write any script to achieve this.

Prefer the manual process via following below steps.
1) Get the user ID via created on filter on sys_user.
2) Use the above user ID's in the System Logs > Transactions table. You can keep additional filter of date.

Additional option you can try of is create a data base view between sys_user & Transactions table.
There you can keep the unique filed as user ID/user name. Hope this will help you to see both things on a single database view.

Let me know if anything works for you. 

Cheers...!
Tushar