auto close resolved state

[suresh101]

I have one requirement once the case state is resolved then after 7 days case state need to auto close. I found one OOTB flow designer called 'Auto Close Resolved Cases', in that flow how can I update

[AndersBGS]

Hi @suresh101 ,

Yes, that is to flow you should utilize to auto close cases (CSM). You just need to modify the days until auto close and activate it. 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders 

[suresh101]

Hi @AndersBGS 

In that flow where I exact  need to modify

[AndersBGS]

Hi @suresh101 ,

You can modify below if resolved more/less than 10 days ago:

You can also leave it as is, and then the case will be auto closed after 10 days.

!!Remember to activate the flow to ensure that it's working.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders 

[Jaspal Singh]

Hi,

For what Task types (incident, request, etc.) you are looking for?

If for incidents, there happens to be an OOB property that you can update the value for. Navigate to System Properties >> System and then search for keyword 'resolved'.