Auto populate assignment group on incident form depend on the catalog item variable selection

[Arjun Reddy Yer]

Required help @Vasantharajan N @Tanaji Patil 

Need to auto populate assignment group on incident form depend on the catalog item variable selection.

As when the user select an option from the drop down list on service portal page of a catalog item it should auto assign to a group based on the selected option.

On Service Portal:

Selection of Option from Dropdown list

Incident Form:

[Anil Lande]

Hi,

Please try below:

var issueArr1 = ['telephony_application_access','Calls_quality_dropout','CUIC_reporting_dashboards','call_recording','add_modify_ccess','other_issue'];  
// use array for more that 2 values to reduce code length
if(issueArr1.indexOf(producer.variables.my_telephony_issue_about.toString())>-1){
 current.assignment_group = 'c3538fd81b493dd481df65f1f54bcb4f';
 }
 if(producer.variables.my_telephony_issue_about == 'call_capture')
 {
 current.assignment_group = 'd7e483d01b893dd481df65f1f54bcb86';
 };
 if(producer.variables.my_telephony_issue_about == 'alvaria_workforce_management')
 {
 current.assignment_group = '97677a80dba7a5148837aa4dd396194c'; 
 }

[Arjun Reddy Yer]

Now it's not working for all the options

var issueArr1 = ['telephony_application_access','Calls_quality_dropout','CUIC_reporting_dashboards','call_recording','add_modify_ccess','other_issue'];

 if(issueArr1.indexOf(producer.variables.my_telephony_issue_about.toString())>-1){

 current.assignment_group = 'c3538fd81b493dd481df65f1f54bcb4f';

 } 




 if (producer.variables.my_telephony_issue_about == 'call_capture') {

     current.assignment_group = 'd7e483d01b893dd481df65f1f54bcb86';

 }

 if (producer.variables.my_telephony_issue_about == 'alvaria_workforce_management') {

     current.assignment_group = '97677a80dba7a5148837aa4dd396194c';

 }

[Anil Lande]

Please try below:

var issueArr1 = ['telephony_application_access','Calls_quality_dropout','CUIC_reporting_dashboards', 'call_recording', 'add_modify_ccess', 'other_issue'];
// use array for more that 2 values to reduce code length
if (issueArr1.indexOf(producer.variables.my_telephony_issue_about) > -1) {
    current.assignment_group = 'c3538fd81b493dd481df65f1f54bcb4f';
}
if (producer.variables.my_telephony_issue_about == 'call_capture') {
    current.assignment_group = 'd7e483d01b893dd481df65f1f54bcb86';
};
if (producer.variables.my_telephony_issue_about == 'alvaria_workforce_management') {
    current.assignment_group = '97677a80dba7a5148837aa4dd396194c';
}

[Arjun Reddy Yer]

tried with below mentioned but it's not working

var issueArr1 = ['telephony_application_access','Calls_quality_dropout','CUIC_reporting_dashboards', 'call_recording', 'add_modify_ccess', 'other_issue'];
// use array for more that 2 values to reduce code length
if (issueArr1.indexOf(producer.variables.my_telephony_issue_about) > -1) {
    current.assignment_group = 'c3538fd81b493dd481df65f1f54bcb4f';
}
if (producer.variables.my_telephony_issue_about == 'call_capture') {
    current.assignment_group = 'd7e483d01b893dd481df65f1f54bcb86';
};
if (producer.variables.my_telephony_issue_about == 'alvaria_workforce_management') {
    current.assignment_group = '97677a80dba7a5148837aa4dd396194c';
}

[Anil Lande · Accepted solution]

Try adding logs and see what are the logs;

var issueArr1 = ['telephony_application_access','Calls_quality_dropout','CUIC_reporting_dashboards', 'call_recording', 'add_modify_ccess', 'other_issue'];
// use array for more that 2 values to reduce code length
gs.info('ABC  my_telephony_issue_about = '+producer.variables.my_telephony_issue_about);
gs.info('ABC isPart of Issue arr = '+issueArr1.indexOf(producer.variables.my_telephony_issue_about) > -1);
if (issueArr1.indexOf(producer.variables.my_telephony_issue_about) > -1) {
gs.info('Inside Array 1 for group c3538fd81b493dd481df65f1f54bcb4f');
    current.assignment_group = 'c3538fd81b493dd481df65f1f54bcb4f';
}
if (producer.variables.my_telephony_issue_about == 'call_capture') {
    current.assignment_group = 'd7e483d01b893dd481df65f1f54bcb86';
};
if (producer.variables.my_telephony_issue_about == 'alvaria_workforce_management') {
    current.assignment_group = '97677a80dba7a5148837aa4dd396194c';
}