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Auto populate assignment group on incident form depend on the catalog item variable selection

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Arjun Reddy Yer
Mega Sage

‎12-06-2023 02:46 AM

 

Required help @Vasantharajan N @Tanaji Patil 

Need to auto populate assignment group on incident form depend on the catalog item variable selection.

As when the user select an option from the drop down list on service portal page of a catalog item it should auto assign to a group based on the selected option.

 

On Service Portal:

ArjunReddyYer_0-1701858825214.png

Selection of Option from Dropdown list

ArjunReddyYer_1-1701859033581.png

Incident Form:

 

ArjunReddyYer_2-1701859379546.png

 

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Anil Lande
Kilo Patron
In response to Arjun Reddy Yer

‎12-07-2023 01:05 AM

Try adding logs and see what are the logs;

var issueArr1 = ['telephony_application_access','Calls_quality_dropout','CUIC_reporting_dashboards', 'call_recording', 'add_modify_ccess', 'other_issue'];
// use array for more that 2 values to reduce code length
gs.info('ABC  my_telephony_issue_about = '+producer.variables.my_telephony_issue_about);
gs.info('ABC isPart of Issue arr = '+issueArr1.indexOf(producer.variables.my_telephony_issue_about) > -1);
if (issueArr1.indexOf(producer.variables.my_telephony_issue_about) > -1) {
gs.info('Inside Array 1 for group c3538fd81b493dd481df65f1f54bcb4f');
    current.assignment_group = 'c3538fd81b493dd481df65f1f54bcb4f';
}
if (producer.variables.my_telephony_issue_about == 'call_capture') {
    current.assignment_group = 'd7e483d01b893dd481df65f1f54bcb86';
};
if (producer.variables.my_telephony_issue_about == 'alvaria_workforce_management') {
    current.assignment_group = '97677a80dba7a5148837aa4dd396194c';
}
Please appreciate the efforts of community contributors by marking appropriate response as correct answer and helpful, this may help other community users to follow correct solution in future.
Thanks
Anil Lande

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎12-06-2023 02:52 AM

Hi @Arjun Reddy Yer 

 

You can try the Assignment look / data look up to do this assignment. 

 

LearnNGrowAtul_0-1701859962734.png

 

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