auto populate incident field on incident task table

[pvv1045330]

Hi All,

I have a requirement to populate field values from incident to incident task,

In Incident form i am having (business_service=abc,  service_offering=wer, cmdb_ci=cde, short_description=test)

these fields i want to populate on incident task while creating new incident task from incident.

For  this requirement I'm using below code it's populated  all values except 'service_offering' filed value .

Can any one help me on that how can I auto populate all values

Script Include:

taskinfo: function(){

        var info = this.getParameter('inc_id');

        var gr = new GlideRecord("incident");

        gr.get(info);

        var ITbs = gr.getValue('business_service');

        var ITso = gr.getValue('service_offering');

       var ITsd = gr.getValue('short_description');

        var response = {};

        response.ITbs = ITbs;

        response.ITso = ITso;     

        response.ITsd = ITsd;

        return JSON.stringify(response);

    },

Client script: 

var incident_sys_id = g_form.getValue('incident') ;

    if(incident_id != ''){

        var ga = new GlideAjax('name');

        ga.addParam('sysparm_name', "taskinfo");

        ga.addParam('inc_id', incident_id); 

        ga.getXMLAnswer(function(answer){ 

            var response = JSON.parse(answer);

            g_form.setValue('business_service', response.ITbs) ;

            g_form.setValue('service_offering', response.ITso) ;

can you correct me what I miss on script for populated all value.

Thanks,

[Sandeep Rajput]

If there are more than one values then you will have to use List type field rather than a reference type field for Service offering.

[pvv1045330]

No we can't change the field type, issue is it's populated value on service offering field and got cleared 

is there any dictionary override issue?, 

[Amit Gujarathi]

HI @pvv1045330 ,
I trust you are doing great.
Please find the below corrected code for the same

Script INclude:

var YourScriptIncludeName = Class.create();
YourScriptIncludeName.prototype = Object.extendsObject(AbstractAjaxProcessor, {
    taskinfo: function(){
        var info = this.getParameter('inc_id');
        var gr = new GlideRecord("incident");
        if (gr.get(info)) {
            var ITbs = gr.getValue('business_service');
            var ITso = gr.getValue('service_offering');
            var ITsd = gr.getValue('short_description');
            var response = {};
            response.ITbs = ITbs;
            response.ITso = ITso;     
            response.ITsd = ITsd;
            return JSON.stringify(response);
        }
        return null;
    },
    type: 'YourScriptIncludeName'
});

Client Sxript

var incident_id = g_form.getValue('incident');
if (incident_id) {
    var ga = new GlideAjax('YourScriptIncludeName'); // Replace with the actual name of your Script Include
    ga.addParam('sysparm_name', "taskinfo");
    ga.addParam('inc_id', incident_id); 
    ga.getXMLAnswer(function(answer) { 
        var response = JSON.parse(answer);
        g_form.setValue('business_service', response.ITbs);
        g_form.setValue('service_offering', response.ITso);
        // Add any other fields you want to set here
    });
}

[pvv1045330]

Hi Amit,

No Luck, still I,m getting same issue,

When I comment //g_from.setValue('business_service', response.ITbs);, Then service offering value will be populate but service filed is empty.

I want both filed will be populated . 

[Pavan Kumar28]

Hi @pvv1045330, 

Did you get any solution for this ?

Regards,
Pavan.